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Rescue Rooter
- Contractors
- Cleveland, OH
About this business
Location details
4547 Hinckley Industrial Pkwy, Ste b, Cleveland, OH, 44109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
How is this company still in business. Can't call the office, no one calls you back, the managers don't care. Aspen, get ready to come rip out this new AC.
Business response:
Debra, we are committed to your satisfaction and apologize for not meeting your expectations with our communication. Knowing this will allow us to do better in future for you and our other customers. We are committed to doing better. Please reach out to our Quality Assurance Manager, Nicholas at (561) 948-7341 so that we can address this matter further.
RecommendedVery disappointed with promptness. Window was 10-12. Didn’t arrive til about 2:30. Not like usual ARS treatment. Also seemed very expensive for time it took
RUN AWAY NOW!!!!! Find ANOTHER COMPANY!! DON’T RISK IT! Unfortunately there is NOTHING I would recommend about this company! My husband and I called and made an appointment on Thursday 8/20 for Saturday 8/22. We were given a 4 hour window from 2-6. THEY NEVER SHOWED UP! NEVER CALLED! ABSOLUTELY NOTHING!! After 3 phone calls trying to figure out what was going on the “Call Center” in California wasn’t even able to reach the tech who was suppose to service our house! During the time we made our appointment we let them know of ... read more
Business response:
Tiffany, we appreciate your feedback. We apologize for the experience you had with us. Providing a timely experience is important to us as we value you as a customer and want to ensure we respect your time. Please reach out to our Quality Assurance Manager, Elva at (303) 418-6000.
RecommendedMike came out today to fix our drain today and he was very informative, quick and did a great job fixing our issue! We recommend them!
Business response:
Thank you Maria. Appreciate your recommendation.
it's always an issue to get anything resolved with this company. Yesterday I had service performed and they sent me a text as my receipt but when I called and requested a copy of the work performed I did not received it. Called back the second day I was on hold for 5 minutes and was told they had to send an email to the another department to contact me. it took me four months of phone calls after the installation of my new AC to get them to close the permit. if you want good customer service this is not the company to use.
Business response:
Carol, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Nicholas at (561) 395-1500 so that we can address this matter further.
RecommendedExcellent service in only 2 hours after calling to customer service, the technician came to my house and detected the problem of my air conditioning.
Business response:
Thanks so much for the review, Lourdes Ordonez ! We truly appreciate your business.
RecommendedI had an entire unit needing to be replaced. They were strictly business and very professional when I called. They showed up the next day. I was told it would be a 6 hour install. These guys knocked it out in 4 hours! Not only did they finish up quick they also took the time to show how to use the new thermostat. A very big thanks to Miguel and Mauricio, you guys were great. Gracias amigos.
Business response:
Thanks so much for the review, Joel Piña ! We truly appreciate your business.
Tech came out saw they didn’t install the unit and told me exactly what I knew was wrong with it. Never looked at unit upstairs and did not give me anything how to fix it only to replace it. Then charged me $59. Do not recommend this company to anyone beware of radio ads...
Business response:
Christopher, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Robin at (803) 754-3006 so that we can address this matter further.
RecommendedThey work late hours and from the looks of it get the job done. With friendly service !
Business response:
Thanks Melanie
Frequently asked questions about Rescue Rooter
How is Rescue Rooter rated?
Rescue Rooter has a 5 star rating with 2 reviews.
When is Rescue Rooter open?
Rescue Rooter is closed now. It will open at 7:00 a.m.
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