This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Renovators Supply Manufacturing
- Consumer Services
- Erving, MA
About this business
Location details
1 River St, Erving, MA, 01344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 4:00 p.m. to Midnight | |
| Sun | 4:00 p.m. to Midnight |
Ordered a completed dark oak toilet for $1,200. they shipped me a cherry color toilet and told me they no longer make it despite it being on the WEBSITE. They refunded me $150 for screwing up the color but never sent me the wood toilet seat. not only that but the cheap plastic parts were installed wrong at their factory resulting in a flooded bathroom. They said I would just have to reinstall the cheap plastic parts myself despite it being there f up. 10 months later and they still refuse to send me my wood seat.
I have received multiple defective pieces from this company, they do issue replacements, but only after very long 30+ minute hold times. I have also utilized their online chat, it's infuriating not to actually speak to a human, is time consuming and slow. There is no physical store at there location in Erving, they are internet only. Buyer beware and know you could be in for a frustrating after sale, warrantee experience.
Edit: I ended up keeping the handles, as I couldn't find others. I had to order high quality iron screws from another company, for an additional cost. Orig post: Ordered 1 sample iron door pull. It had beveled holes with pyramid screws, heftier metal. Liked the look and the item so ordered 51 more. 51 they sent were much lower quality. The 51 had no beveled holes, came with 3 screws (get to that in a second), less hefty and had holes in a different location from single order. Item title says "wrought" iron (hand forged) and ... read more
Low quality. Ordered 1 sample iron door pull. It had beveled holes with pyramid screws, heftier metal. Liked the look and the item so ordered 51 more. 51 they sent were much lower quality. The 51 had no beveled holes, came with 3 screws (get to that in a second), less hefty and had holes in a different location from single order. Item title says "wrought" iron (hand forged) and then description says "cast" (melted and poured in mold)- which onw is it? Misleading. Each 2 holed handle comes with 3 screws that either break in h... read more
Horrible service, zero instructions included with shipment, and customer service was no help. Also, hardware was cheap, manufactured in china.
Frequently asked questions about Renovators Supply Manufacturing
How is Renovators Supply Manufacturing rated?
Renovators Supply Manufacturing has a 3.8 star rating with 45 reviews.
When is Renovators Supply Manufacturing open?
Renovators Supply Manufacturing is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com