Remo Inc

C M 

on Google

2 weeks ago

Like their drumheads. Terrible customer service. Already dealt with your customer service. 1 email back every 24 hours at the end of the business day, so moving at a snail’s pace. Service rep not helpful. Update: they helped me out by sending me a new product. There was still a slow pace on the back and forth communication, but I got what I needed. I did send my mailing address in the communication, and they ended up sending it to my work place address, which was listed in previous emails. But, it’s here and they did help ou... read more

claudio sanchez 

on Google

5 years ago

I am updating my previous 1 star review. I was contacted by Brian and Chris this morning and they have sent the parts via UPS and have also sent me a t-shirt. Thank you for making it right. My wife and I both own small businesses and can appreciate the effort to make the customer happy. Thanks again and I look forward to purchasing more Remo drumming products. Previous Review: one star Customer service is poor. I have been trying to get replacement tension rods for my Remo Roto Toms that were delivered damaged. I have left n... read more

manton daley 

on Google

6 years ago

I only use and endorse the best heads in the business. They are durable, musical, warm and plenty of attack. I never have to worry about a head coming apart while I am playing or teaching. At Serra High in Gardena we have been using the same remo heads for four and a half years. They take great care of their education artist a m d they take the time to know each of us. Manton