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Reliable Appliance Installation
- Appliances & Repair
- Parma, OH
About this business
Reliable Appliance Installation, Inc. is a GE authorized agent that delivers and installs appliances for General Electric
Location details
8730 Brookpark Rd, Parma, OH, 44129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased microwave from ** ********* ****. This is the 3rd GE CAFE MICROWAVE replaced over 8 years. So don't assume GE CAFE = reliability. However, ** ********* customer service has been VERY good to us. RELIABLE APPLIANCE INSTALLATION,INC installed last two microwaves and one refrigerator. Both times like bulls in a china shop. No respect for the customers kitchen floor. Work boots, saw dust, no clean up after drilling holes in our custom cabinets. Splintered holes in cabinets. Very little communication from installers. No... read more
Business response:
******- I apologize for your experience. can I get your phone number that was tied to your last order so I can research and get with your last delivery team to review your experience?
Ordered appliances from Home Depot and they use Reliable Appliance (and only Reliable Appliance) for delivery and installation. When they showed up to install our appliances our dishwasher and gas range were both damaged and unable to be installed. We were then told by the delivery men that the fridge was too big to fit in our door, even though we had measured and knew that our door was 31 inches and the specifications on HomeDepot.com showed the fridge was 30.6 inches. The delivery man said, "You always have to give yoursel... read more
The first time the installers came to my home they damaged multiple spots throughout the property. Two of the four appliances were defective. After a couple weeks they finally sent the same crew that damaged my house the first time back out with the replacement appliances. The crew then proceeded to act in the most unprofessional manner I have ever encountered in my life. They insulted me, directed racial slurs at me, and asked me to sign a waiver, absolving the company of any damages they caused previously and would potenti... read more
Business response:
Mr* ******, we apologize for your experience with Reliable Appliance to date. from what I understand there was alleged property damage upon your first delivery, and during the second delivery our team requested you to sign a property damage waiver due to the fact there was a high probability for more damage to occur during the delivery process. This is a policy we have in place in order for us to attempt deliveries even when we know damage may occur. I was told by local management that we have a 3rd attempt scheduled for 1/3... read more
We only have superlatives to say about his company. Delivery was on time. Installation by Ramon and Miguel was exemplary ( footage of it should be used as an instructional video for any installers of any appliances).Thank you. Christine and Chris, Kent, Ohio.
Do NOT use this company! They are untrustworthy and dishonest. I am disappointed the **** *****uses them for appliance deliveries. We had a refrigerator delivered and installed - including hooking up the existing water line. Almost 24 hours later, we noticed they did not hook up the water line correctly and the water damage in my newly-finished basement was immense. The water line had been leaking the entire time into the basement. Upon bringing this to their attention and **** *****, we filed a claim. This claim was denied ... read more
Business response:
I apologize for your experience. you may follow up at your point of purchase for any claim dispute.
Company was outsourced by **** *****to deliver new appliance (purchased from **** *****) and haul away the old appliance. The company did an incomplete installation and they did not haul away the old appliance. In fact, they just left the old appliance in my driveway which blocked me out when I came home. No explanation as to why they did not haul away the old appliance. Did not supply refund either. Finally, the delivery people were rude to my family. I already complained to **** ******
Business response:
I apologize for your experience. We do in fact deliver and install for *** **** *****. We are held to specific installation parameters that are not always communicated at the point of sale. Our team should have left proper documentation for you upon your return home to explain reason for incomplete installation. If you are in the Cleveland area, feel free to call us directly at 216-351-0947 and ask for Amber in our call center. she will be able to gather more details so we can be sure you are taken care of.
We have dealt with this company 2 times in the last year for delivery and installation of GE appliances. Both times we have been very disappointed the company. Their office staff is very rude and both times they have scheduled a delivery and installation and cancelled the original appointment without notifying us! We only found out that they weren't coming when we called to find why they didn't show up.
My first delivery was a disaster with subcontractors they even took my oven and washer back with them without telling me I called corporate and a gentleman named Tim apologized profusely and sent out the company team with a gentleman call Mike who is the company's very best in deliveries now I'm very happy
I was going to have a wall oven and clothes washer delivered and installed when they arrived all they could say is we can't do this we can't do that very negative to the point I talk to the manager who was much the same in no customer service and they even took my new appliances away without telling me be aware this company does not believe in customer service
Frequently asked questions about Reliable Appliance Installation
How is Reliable Appliance Installation rated?
Reliable Appliance Installation has a 2.6 star rating with 57 reviews.
When is Reliable Appliance Installation open?
Reliable Appliance Installation is closed now. It will open at 9:00 a.m.
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