REI

Robert Caruso 

on Google

a week ago

Waiting is the name of the game here, to find someone to help you, you will wait. To checkout...you guessed it. You will wait. The employees are more concerned with chatting with customers than helping customers. And I'm not against a few words being exchanged with a customer but when there are 10 customers in line.....Shut up. Be warned, the last thing you want to do is order online and come in to pick up. You will absolutely save no time as you have to wait on the checkout line anyhow. Buy elsewhere as the prices are high,... read more

Buddy Jenssen 

on Google

a week ago

Very poor service in the bike department. Had to wait half an hour for service to purchase an overpriced kayak rack. They didn't have all the parts so I had to wait two weeks. The staff in department need a lesson in customer service. Their prices are very high as well. Ive been a customer member for many years guess next I will be shopping elseware I assume the CEO Greed pig is not concerned with customer service as long as he gets his multi million dollar salary N 

Susan J 

on Google

a month ago

Do not purchase here if you can find it at any other big box retailer for the same price/cheaper (which you definitely can and in my case I should have done this). I was sold a membership to help support a co-op, give back to my community, and sold all the benefits (returns within a year, specific access to gear, etc). After making a purchase I came back to REI to return two mattresses. I put a waterproof cover on them during the trip so they were in pristine condition. Before even seeing the mattresses they tried to shame m... read more

Volodymyr Buell 

on Google

2 months ago

Never had any issue with this store, prices for some brands are way cheaper than is amazon. Highly recommend! Once I had issue with shoes (the right had a manufacturing defect, which I noticed only in a half a year after purchase) and they replaced it with a new pair.