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REI
- Recreation
- Reading, MA
About this business
Location details
279 Salem St, Reading, MA, 01867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I’ve been a loyal REI customer for years, but my recent experience at this location was deeply disappointing. When I tried to make a return, the associate repeatedly mispronounced my name even after I politely corrected them, showing little regard or respect. The situation escalated when they began lecturing me about the return policy over a faint, barely visible mark that looked like a dog lick. I fully respect REI’s policies, but there’s no excuse for the dismissive and condescending tone I was met with. What should have b... read more
Horrible service. I waited for 15 minutes in the shoe department for some older guy to come assist me. And then he disappeared. Now I'm old too but I hustle. Very disappointed I walked out I needed shoes but I'm just going to buy them online. To be specific it was on October 9th at around 7:00.
I’ve been a satisfied REI customer for years — your consistently excellent gear selection, knowledgeable staff, and dependable customer service have made you my go-to for outdoor adventures. Thank you especially for running the Benchmade sale on the Gold Class knives — it’s a rare opportunity that shows you care about offering premium products and value to your members. I truly appreciate all you do to support the outdoor community. He sido un cliente satisfecho de REI durante años. Su excelente selección de equipo, su perso... read more
Horrible service. I waited for 15 minutes and the shoe department for some wicked old guy to come serve me. And then he disappeared. Now I'm old too but I hustle. Very disappointed I walked out I needed shoes but I'm just going to buy them online. To be specific it was on October 9th at around 7:00.
Frequently asked questions about REI
How is REI rated?
REI has a 4.5 star rating with 741 reviews.
When is REI open?
REI is closed now. It will open at 10:00 a.m.
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