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REI
- Recreation
- Cincinnati, OH
About this business
Location details
2643 Edmondson Rd, Cincinnati, OH, 45209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have shopped at REI for years and have always appreciated that they seemed to value customers despite their size, but that has all changed. They have eliminated customer service. Their phone line is literally disconnected. The feed through to send them an email does not work and the chat bot only scans their FAQ. There is no way to get any information or help. It is such a disgrace for a once wonderful company. Leadership is severely missing the mark. People willing to spend this kind of money on hobby gear care about wher... read more
Few new changes to how everything is laid out across the store. Easy to determine where to go based on wants/needs
Super helpful and knowledgeable employees, quality gear. Prices are high but you get what you pay for. Return policy is generous for members and the yearly dividends check is worth the price of membership
Frequently asked questions about REI
How is REI rated?
REI has a 4.5 star rating with 781 reviews.
When is REI open?
REI is closed now. It will open at 10:00 a.m.
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