REI

Shermine Ali 

on Google

2 weeks ago

We’ve been longtime REI members, shop consistently with our REI Rewards CC. We are big outdoor enthusiasts and have always enjoyed shopping at various REI locations. The atmosphere has consistently been welcoming, and we’ve always felt free to browse, ask questions, and enjoy the experience without pressure. Unfortunately, our experience at this particular location did not reflect that same standard. As people of color, we felt noticeably uncomfortable while shopping here—as though we were being watched with suspicion at eve... read more

Sonya J 

on Google

2 weeks ago

Visited Carlsbad REI to grab some new gear for an upcoming camping trip yesterday. I've been a co-op members for several years now, but I've never felt uncomfortable in a store before. I'm a black woman and I definitely got the impression that I was being watched as I wandered through the store. Not by all of the employees, but definitely by at least three who repeatedly approached to "check" if I needed help finding anything. This wasn't about being diligent about customer service. This was more letting me know that they we... read more

Zuli 

on Google

2 weeks ago

Insane deals during the 4rth on bikes here. I got a carbon warbird for 1500! Derek and his coworkers were so nice while I looked and found a bike my size and just my luck someone returned a bike that fit me perfectly it just happened to be a pro level bike. Accessories were in sale and I left with a helmet that was half off. Stop in if your in the market for anything because one man's trash is another mans treasure. I'm having so much fun riding in the mornings ☺️ Go big or go home! Thanks REI 😘