Regus - Lee's Summit - Business Exchange Building

Kyle Francis 

on Google

a month ago

UPDATE: They are illegally witholding deposit and we are filing small claims charges against them. DO NOT GO HERE. If you do, you better understand you're not getting your deposit back, they will up your rent after your "discounted" first term, and nothing will work or be ready as promised.. UPDATE: We terminated the lease, in email, to make sure we had a paper trail because their system wouldn't let us end the lease with the login. I also made sure that one of their representatives confirmed receipt of cancellation and conf... read more

Kyle Francis 

on Google

2 months ago

UPDATE: We terminated the lease, in email, to make sure we had a paper trail because their system wouldn't let us end the lease with the login. I also made sure that one of their representatives confirmed receipt of cancellation and confirmed he was processing it, just to be safe. Glad I did. Regus is trying to say we never cancelled, in order to run the lease out long enough to keep the entire deposit. We are now having to do just that. AVOID REGUS AT ALL COSTS!!! @Regus Response: Thanks for showing an example of what we ar... read more

Rick Aldred 

on Google

8 months ago

Avoid at all costs. Classic bait and switch business practices; they will offer a low introductory rate and then increase it by nearly 50%. When you try to negotiate this before your new term starts, they will tell you that you've missed the "grace period" to address your concerns. They will then tell you that their office staff should have came and addressed your upcoming renewal with you; however, when their own staff doesn't do their job, you're ultimately out of luck. Oh, and because they've baited you into increasing yo... read more

Kyle Francis 

on Google

a year ago

@Regus Response: Thanks for showing an example of what we are dealing with. I'll be adding the screenshot of your reply if you remove it. It's clear you did no research to this before you replied. If you called the front desk at this location they'd know exactly which account this is about. It's my wife's account and she has my last name. Even Carla could figure it out if you called her. Furthermore, do you honestly think people reading these reviews are that dense. The low and one star reviews all say .. pretty much the sam... read more

Thomas Alvord 

on Google

a year ago

I previously had left a five star review. I am now leaving a 3 star review. Although I like Regus, I am incredibly disappointed with them. They are not focused on their customer. They are focused on their bottom line. After I spoke with one of their sales reps to add a new office location, there were other cheaper options that were not disclosed to me. Just two days after signing I learned of this, and they refuse to adjust my agreement in any way. While Regus can be good, be careful. Their primary concern is their bottom li... read more