Regional Auto Center Inc

Jay Johnston 

on Google

a month ago

Terrible customer service by one of the receptionist. Middle aged lady should be doing a different job if answering phones and talking to customers is too hard and causes her to be rude. She must be part of the owners family because that’s the only way I can imagine for her to still be employed with them. Service was what you expect from a tow company, but she made the process a grueling experience. Will add name if I can find out so you all can know which of your employees is disrespecting your customers. Edit: Not Mandy, s... read more

L f 

on Google

3 months ago

My car was towed yesterday after a hit&run and no price or pay rate given during the pickup process. And now today they are charging $305 and the vehicle has not been in their lot of 24 hours. Don't have this company tow ANYTHING unless you want a total ripoff. Disrespectful and rude on the phone too. Y'all need to get the customer service up to par. 

Jada baker 

on Google

4 months ago

The receptionist is very rude!!!!! I would hate to have my car towed here and have to call and ask questions. She doesn't state her name so cannot list. Tried to get information for my boyfriend because unfortunately he wrecked his car and if you ever wrecked your car you know it's an upsetting time. She continues to reiterate her answers as if she's an automated system, lacked empathy, and tried to rush me off the phone! VERY RUDE WOULD HATE TO DO BUSINESS WITH THIS COMPANY BASED OFF THE FIRST PERSON YOU SPEAK TO IS RUDE AN... read more

A Google User 

on Google

5 months ago

Scott is the true definition of how tow companies should interact with their customers. Very respectful and understanding. Thanks