Regina Pools & Spas - A BioGuard Platinum Dealer

Jeff A. 

on Yellow Pages

10 years ago

The spa purchase experience was great, six years ago. I've been trying to schedule a service call for 8 days now. After 2 voicemails, an email and finally requesting that a coworker leave a note on his desk, John has yet to return phone call. He is apparently the only employee who can schedule anything related to a spa. He has no backup. I've spoken with nearly every employee in the place. They transferred me to the pool service person last Friday, who was very nice, but knows nothing about spas. She asked me to do a restart... read more

am3072 

on Yellow Pages

13 years ago

I purchased a tub from a dealer in Parkville a few years ago and left it with the house. Their product was great and the services were acceptable. In Oct. 2011, my wife and I bought a tub at the Timonium Fairgrounds "Spa Expo". Don't make that same mistake. We cancelled that tub because of deceptive practices from the salesman at the expo and later from the owner Hot Tubs Inc. Anyway, after all of that we researched like we should have done prior to the purchase. I researched about five hot tubs dealers in the area and my fi... read more

geh1986 

on Yellow Pages

13 years ago

I agree with the other review. We've used Regina for 8 years plus and their service attitude is awful. I've called three times about work that was supposed to be complete yet isn't and I've not had one return call. Very frustrating. I dread calling the store because the staff could care less and speak to you as if your business is not necessary for their survival! Very nonchalant and lazy attitude - like"aren't you lucky I answered the phone and am speaking with you at all". Fran can be great if you can get him on the phone ... read more