Rci Discount Appliance

Lewis S. 

on Citysearch

11 years ago

RCI on Broadway stored two of my air conditioners. When they were brought back, both were broken. After promising to come to my apartment to install a new A/C on 6 separate occasions--all throughout last summer (2013), it was too late. The summer had ended. The stories Kenny, the owner, told me were ridiculous. On one of the days that I went in to complain about another missed appointment, he told me he'd been to a funeral that day and could I come back. All the stories were similar but that one was particularly unseemly. Af... read more

Noel L. 

on Citysearch

12 years ago

This place is an unmitigated disaster. I wouldn't buy anything beyond vacuum cleaner bags from them. My recent dishwasher purchase was an unending fiasco. First, the salesperson told me that all built-in dishwashers were, thankfully, 24" wide. Turns out I had a Viking that was 23.5". Not his fault, but his answer should have been, "Most are 24" but some may be different. You should check or have us check." Delivery was promised in 7 days. After 7 days I was told that the model number had changed and they had to replace the o... read more

ROBERT B. 

on Citysearch

12 years ago

I do purchasing of appliances for various apartment buildings and I was recommended to contact RCI Discount Appliances. After meeting with the owner and his staff, we negotiated and set up several orders to be delivered. I am completely satisfied with the way my orders were handled and the professional and courteous treatment by the owner and employees during the entire process. There is no need to go to the big box stores when an old school neighborhood store can provide better service and be just as competitive. We had a m... read more

Radicalbee 

on Citysearch

13 years ago

Kenny, the manager – RCI once used to be a fine small neighborhood appliance store. I am a contractor and bought there several times in the past. The store gave me a very good estimate for a Miele appliance package some three years ago. Last year I had a client who choose from a new Italian line of ovens and cooktops - SMEG. To my surprise RCI was mentioned as a dealer for SMEG. I was lucky I thought, the store is two blocks down from the client's apartment. RCI manager Kenny took the payment and promised to deliver within 1... read more

UpperWest 

on Citysearch

14 years ago

A Neighborhood Store that Treats You Like a Neighbor – We outfitted our new condo with high end kitchen appliances, washer/dryer and lots of air conditioners. We spent what was for us a lot of money, and it could have been a very stressful situation. RCI made it easy and convenient. RCI's owner Kenny and his team helped us select the models that best suited our home and lifestyle, and Kenny himself came to our home to evaluate the best air conditioner sizes and specifications for our home. All products were delivered and ins... read more

monicalfernand 

on Citysearch

17 years ago

STAY AWAY!!!! – I ordered multiple appliances from this store - and NEVER received one!!! They 'claimed' that the model was no longer in stock - after spending my own time and effort, I found a distributor who had PLENTY. Instead of working with me and this distributor to solve the problem, I had to re-purchase the appliance from the 3rd party. Well, I STILL haven't received the money back from RCI for the appliance I never received (it's been months!!), not too mention any consideration for all the extra time and cost of fi... read more