Range USA Support Center

socorro sormankiewicz 

on Google

3 months ago

I discovered I had been charged $52.74/month for an entire year for a membership I was told did not exist. ( over $600 in total). Just 5 days ago, when I contacted them to address the issue, they still stated I do not have a membership. What is worse, is the response for the support team/corporate. After explaining the situation, Logan at the support center/corporate, stated there is nothing they can do and no refund would be issued. So, to be clear: they continued billing for membership they could not verify or honor, and w... read more

Ashliey Reed 

on Google

3 months ago

Logan who apparently the only customer agent when you call corporate is so rude the company charged me a restock fee when the employee Dustin canceled my order I never requested my order to be canceled I got no help BEWARE 

Oo 

on Google

4 months ago

I placed an order online for a firearm. Range USA said they needed more information from the FFL dealer and that they emailed the FFL dealer. When I asked my FFL dealer if he had received an email, he said no. He checked multiple times and looked through all of his folders. I notified Range USA multiple times that he never received an email, and then Range USA started ignoring me for days. These people do not take first time customers seriously. I told them I didn’t want to do business with them anymore and that I wanted a r... read more

Robert Smith 

on Google

5 months ago

Why did this happen? Please excuse the voice mail transcript errors. Hello, this message is for Eric Pruitt. I'm calling from RangeUSA corporate offices. I am letting you know that you are being trespassed from our locations. Um, the store will be also notifying the local PD to have that trespass put in place. So please, uh, no longer come in, call, email, and arrange USA locations. Thank you very much, bye. 

lexy walker 

on Google

5 months ago

Absolute terrible customer service with this company. Not only are the people you talk to over the phone clearly not trained on how to speak to someone but the lack of knowledge from a company who claims they handle many firearm sales. I contacted their support after their 3rd party system flagged the card i used for fraud and was told there’s nothing they can do even after the money was taken out of the account but was then told that i “need to find another way if i don’t have enough money”. I’m not sure who trains their cu... read more