Rakuten

Q L 

on Google

a month ago

Terrible experience — no cashback and poor customer support I placed two Lightbox Jewelry orders through Rakuten yesterday morning, expecting 3.5% cashback as advertised. However, Rakuten failed to track both purchases. When I attempted to manually add the orders later in the day, I found that Lightbox Jewelry had been completely removed from Rakuten’s site — no store page, no link, nothing. I contacted customer support multiple times, but the responses were vague, unhelpful, and ultimately useless. This experience reflects ... read more

Miss Pomegranate 

on Google

2 months ago

SHADY business practices. Rakuten slid a pop up into my account that stated "don't forget, you still have $ to spend at Victoria secret" as if i had a refund credit. Beware... what they don't tell you, is this money is deducted from your cash back, which I'm sure is just a tactic to enhance their vendor contracts....very disappointing 

Lynda Smith 

on Google

5 months ago

Horrible customer service! As in there is none!! I tried calling the number and it sends me to the website to view the 'Help'. I tried sending message after message, but all of them will not go through. I keep getting an error message. I have not received the last 3 checks that I'm entitled to and I can't speak to anyone about it. 

Kati Rodrigues 

on Google

5 months ago

Dishonest scam company. Made a large purchase with a 12% cash back offer. Should have received over $250 cash back - was part of the reason I went with that particular store. They said I didn’t activate Rakutan (which of course I did) and have so far refused to pay. Would give zero stars. Beware **UPDATE** 2/11/25 - I am changing my review to 4 stars. After contacting BBB, I finally received informative communication from Rakutan. Turns out the company I made the purchase from never paid their commission to Rakutan, which wa... read more