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Rakuten
- Business Services
- San Mateo, CA
About this business
Location details
800 Concar Dr, 800 Concar Drive, San Mateo, CA, 94402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rakuten lured us in with a “sign up and referral bonus” that promised cash back after a $30+ purchase. Both my mother and I followed the rules — each spent around $50, buying gift cards that were clearly listed as valid under the promo language at the time. Then came the switch: both bonuses were quietly denied as “ineligible.” No clear explanation, no warning, no transparency. Just a flat rejection after they’d already gotten our money. When I posted about this on Trustpilot, Rakuten immediately challenged the review — inst... read more
Good office
What a horrible company, especially their affiliate program. Absolutely horrid. They should be ashamed of themselves.
Terrible experience — no cashback and poor customer support I placed two Lightbox Jewelry orders through Rakuten yesterday morning, expecting 3.5% cashback as advertised. However, Rakuten failed to track both purchases. When I attempted to manually add the orders later in the day, I found that Lightbox Jewelry had been completely removed from Rakuten’s site — no store page, no link, nothing. I contacted customer support multiple times, but the responses were vague, unhelpful, and ultimately useless. This experience reflects ... read more
SHADY business practices. Rakuten slid a pop up into my account that stated "don't forget, you still have $ to spend at Victoria secret" as if i had a refund credit. Beware... what they don't tell you, is this money is deducted from your cash back, which I'm sure is just a tactic to enhance their vendor contracts....very disappointing
Frequently asked questions about Rakuten
How is Rakuten rated?
Rakuten has a 3.5 star rating with 103 reviews.
When is Rakuten open?
Rakuten is open now. It will close at 5:30 p.m.
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