Quilt-ez

bob w. 

on Birdeye

a year ago

Just the beginning of the story have Butler system with Armana long arm Only used approx TWO minutes. Fried mother board in sewing machine. Had machine repaired worked great, Hooked up Butler system fried machine again. Would suggest until Butler system is checked by manufacturer (quilt ez) it should not be purchased. As of now tried talking to quiltez,and not even allowed to speak to anyone but receptionist (company policy) Will fill you in on saga. Again only one star due to unable to chose zero. 

Ken W. 

on Birdeye

a year ago

I bought a Tin Lizzyb18” ESP 6 years ago. It worked fine at first but it was limited, anc I was new to long arm quilting and didn’t have anything to compare it to. A year later I upgraded to a 10” tablet and it was much better, although there were still random issues like some purchased patterns failing to run properly or even to get uploaded into the system. Recently I had a glitch where about 50% of the time the first stitch of a pattern would not pull up the bobbin thread. I sent it in to be checked and was told that the... read more

Joelle T. 

on Birdeye

2 years ago

If I could give 0 stars I would too. I had mine 6 months and it quit working. I sent it in and they told me the hub was fried. It will $400 to fix it. Seriously, the WORST customer service ever.  

Mary A. 

on Birdeye

3 years ago

If I could give them a 0 stars review I would. I ordered an upgrade for my Butler quilt ez robot including a tablet which cost about $2000. I first sent them my "black box" in December. After 3 months, they gave me "an upgrade" and it didn't work. Their lack of communication and customer service is terrible. No one will answer the phone and no one will respond to emails in a timely manner. Maybe you will get your email answered - if you are lucky. After 4 months, I am ready to contact my credit card company to dispute... read more