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Quick Lane at Dokmo Ford
- Tires
- Northfield, MN
About this business
Location details
1201 MN-3, Northfield, MN, 55057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tok my truck to Ken Stoepel Ford to get warranty work done. It had a transmission vibration. They took the truck in and supposedly fixed it. Got it back and it was doing the same thing. Took it back again. They told me it was the tires and they needed to be changed. I changed tires and it still had the vibration. Asked them to do a road force test. They said that they did. When I picked up the truck, they were going to charge me $60 for the road force test. I was going to pay it. They said they waived the charge and took car... read more
These folks provide customer service like it is supposed to be. Someone answered their phone, allowed me to vent about another dealer, reassured me they could get it done in the time they said they could do it. Was proactive and ordered the part ahead of time to reduce my wait. Tiffany and the rest of the team are eager to help and got me on my way ahead of schedule. WOW WHAT AN AWESOME TEAM! THANKS!
I was sitting in service waiting this morning reading my paper, when all sudden I hear lady going off, it continued so I get up and go look, it's coming from around the corner, apparently lady in parts is going off on her co-worker, she storms out the door, comes down hallway past me and is cussing and going on, they can fire me. I go sit back down and when it's time to check out the little young lady on phone, while waiting on me talking about stuff I don't need hear about. Both the lady and older man apologized to me about... read more
This has been an incredibly frustrating experience with the service at this dealership. I had hoped for better, given that it's a Ford, but the reality has been disappointing. I was informed that a part controlling the heat and air was faulty, with a quoted fix of $350 and the assurance that it could be done while I waited. Instead, after three days and four unanswered messages, the cost skyrocketed to nearly $3,000. To make matters worse, I previously endured a full system rebuild that cost me $17,000, only to have the fu... read more
Rolando Garcia is AMAZING! I cannot say enough great things about Rolando Garcia at Sawgrass Ford! From the moment I arrived, he was friendly, professional, and truly went above and beyond to make sure I was taken care of. He kept me informed every step of the way, explained everything clearly, and made the entire process completely stress-free. Rolando’s attention to detail, honesty, and genuine care for his customers truly set him apart. It’s rare to find a service advisor who makes you feel this confident and comfortable ... read more
If you want the cliche shady used car salesman experience, shop Thomason Ford where they advertise a transparent buying experience while they sit on a throne of lies! They pushed me to sign documents saying when I came back the next day with a deposit, I could change terms. Lie #1(But make sure to tell the bank you already put the money down if they call) Lie #2 I came back next day and said I want to buy the car cash in full and also take off the $4000 warranty, and the theft and appearance protect for another $1200 they th... read more
I wanted to add an additional comment for Daniel, hopefully my speed racer skills didn't intimidate you on the test drive lol. For Daniel and Aaron, you made my wife (Arden) feel just as important as I was in the car buying moment from start to finish. Thank you both for making her feel appreciated! Tell Don and Casey that this counts as two google reviews lol.
I received a message from Jamie Townsend (General Manager) offering to buy my F150 above market value for my truck. On a whim, my wife and I decided to make the trip and see what they could offer. I came to the dealership and asked for Jamie, where he came and met me on the floor. I was intrigued by the New Explorer Tremor on the floor and asked to test drive it. Jamie introduced me to Daniel Whitehead, and we went on a test ride. I came back and said if you get me what I want, then we can deal. Aaron White was my fina... read more
Would like Bo Beuckman Ford and Chris Davinroy and his crew of technicians for the great service they provided for repair of my vehicle and then delivered it to my home..Very satisfying experience would recommend them to all!! Mike Welch
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Quick Lane at Dokmo Ford is open now. It will close at 6:00 p.m.
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