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Quest Diagnostics Waco PSC
- Laboratory Testing
- Waco, TX
About this business
Location details
7125 Sanger Avenue, Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an appointment at quest in Quakertown at 9:40am. I left at 10:40am. the place was over booked.
What a stupid people that works here and the whole God damn company is fraud. You can not talk to no one and when you find someone you ask questions they get pissed.
Waited on standby for 3 hours from 11:00 to 2:00. When they finally saw me, they said they stopped doing drug test at 1:30. "Sorry, you can come back tomorrow.". Uh, NO. I went to their competitor (LabCorp). LabCorp got me in in less than 10 min. and they got the test done in 15 min. Go to LabCorp. They know what they are doing.
Tried to make an appointment for my child. All available appointments were not available when I tried make them. Tried to do a walk in appointment and was met with a computer. The computer said no. Tried calling to get help and was met with an automated system. This is a horrible business model.
I recently visited the Oakland Park, FL location and just wanted to say — I have never felt more comforted getting my lab work done. The team was incredibly efficient and super friendly, creating such a welcoming atmosphere. Special shoutout to Samantha — she was an absolute ray of sunshine and made the whole experience so much better. Thank you to the entire Oakland Park team for your professionalism and kindness!
I feel compelled to share what happened to my son and me at the Quest Diagnostics location we were referred to for his blood work, not once, but twice. This morning was absolutely heartbreaking. The technician attempting to draw his blood was not only incompetent, poking him multiple times without success, but also extremely rude and unprofessional. She kept yelling, “Other patients are waiting outside”, and repeatedly shouted at my son, saying “IF YOU MOVE, IT WILL TAKE FOREVER.” My son was not moving at all, he remained ... read more
I am trying to pay my bill but Quest insists on sending text message code to my home phone which does not accept text messages. And, I have been on hold for 30 minutes waiting to speak to a Quest representative. This is very poor customer service.
snarky staff. Mean. Won't be back there.
Efficiency at the Cost of Humanity This facility is the definition of efficiency at the cost of humanity. If you are technologically impaired, need help checking in, or have questions of any type, you're out of luck. There is literally no one there to help you. The waiting area consists of a dozen or so chairs and two check-in tablets. By their "I don't care" attitude, it's plainly obvious to see that the phlebotomists working there are overworked, understaffed, and ignored by whoever runs the place. The management has pushe... read more
Frequently asked questions about Quest Diagnostics Waco PSC
How is Quest Diagnostics Waco PSC rated?
Quest Diagnostics Waco PSC has a 3.3 star rating with 126 reviews.
When is Quest Diagnostics Waco PSC open?
Quest Diagnostics Waco PSC is closed now. It will open on Monday at 9:00 a.m.
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