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Quest Diagnostics

2.9

About this business

Location details

11319 NW Aurora Ave., Urbandale, IA, 50322, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 3:30 p.m.
Tue7:30 a.m. to 3:30 p.m.
Wed7:30 a.m. to 3:30 p.m.
Thu7:30 a.m. to 3:30 p.m.
Fri7:30 a.m. to 3:30 p.m.
SatClosed
SunClosed
2.974 reviews
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Utotomi Charles Abalu's profile image
Utotomi Charles Abalu 
a month ago

Was in a out pretty quick with almost no wait time. 

Papa TOAD's profile image
Papa TOAD 
a month ago

OMG!!! This place is straight from the twilight zone. Waiting room makes jail cells look cozy. The touch screen dirty kiosk is your only communiction. The staff has no concept of patient care nor will they interact with anyone. They will peek from time to time through the window slit avoid eye contact and leave you there. If this is health care its a joke and not a funny one. The staff need retrained or in my eyes fired completely and replaced with Walmart greeters. Covid is over get back to treating people like humans not c... read more

Google User's profile image
Google User 
a month ago

Don't expect to speak to anyone if you have questions. Check-in is thru kiosk. All employees are hidden behind locked door and won't be visible until called back for appointment. Don't come early, you absolutely won't be seen until your appointment time. Make sure you use the bathroom before getting here, because none is available from waiting room. Sure, a tv is in "lobby" (room of chairs) but it only plays Quest commercials. Yay! Needless to say, kiddos of every age that have to be here will be BORED. 

Dr. Chad Johnson's profile image
Dr. Chad Johnson 
a month ago

I really like the people who work here. They're not the problem. But I hope to never have to go here again. It's the little things that add up quickly, like no receptionist, no bathroom (except behind the locked doors), and a touchpad check-in, that's it. It's funny the glances that I would get from other guys in the waiting room wondering when we could or would get called back. It's a cost-cutting kind of place, that definitely is corporately run and is catered more to the companies who funnel patients there, versus it bein... read more

Lorna Satchwell's profile image
Lorna Satchwell 
a month ago

So I took a health screening a week ago. The results haven’t been made available because this place is negligent and haven’t sent the affidavit to their headquarters. This has cost me employment. I really believe the negligence was due to my ethnicity. Not a single professional is at that facility. An yes, I checked in first and was made to wait several hours later to be seen. Even though my name was the first in que. 

Frequently asked questions about Quest Diagnostics

How is Quest Diagnostics rated?

Quest Diagnostics has a 2.9 star rating with 74 reviews. 

When is Quest Diagnostics open?

Quest Diagnostics is closed now. It will open on Monday at 7:30 a.m. 

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