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Quest Diagnostics
- Laboratory Testing
- Waltham, MA
About this business
Good health starts with KNOWING. When choosing a lab, consider such extras as being able to schedule an appointment, get reminders and access test results anywhere. You'll find them all at Quest Diagnostics. More reasons that 5 million+ people and their healthcare providers choose Quest: - More than 2,200 Patient Service Centers nationwide - Get results on your smartphone, tablet, or desktop throughMyQuest™ - Paperless billing, online bill paying, and payment options likeEasy Pay™ - Payment assistance for patient... read more
Location details
20 Hope Avenue, Ste 311, Waltham, MA, 02453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Indian woman working at the front desk has a lot of difficulty communicating in English. Doesn’t seem to understand how to perform her job functions. Aside from the employees being quite rude and incompetent, they also seem to be engaging in some type of fraud where they request a huge out of pocket payment up front prior to performing any blood draws, despite full insurance coverage. They claimed I owed $340 for a single blood draw, refusing to proceed with anything until it was paid immediately, when in fact it was ful... read more
Great place to have my MRI. They made me feel safe and relaxed.
They stopped taking new patients at 3:30 PM, however, don’t mention it in their website.
Automated phone, couldn't get anyone to help me with my questions, or even talk to me at all. Automated check in, no one to ask anything, no windows or reception, nothing. I waited well over an hour without a word from anyone, not knowing if id be seen. Also, no bathrooms to use while you wait. There locked. By far the worst experience ive had at a lab, by far...... If you like sitting in a cell with strangers you'll love the waiting area.
My experience was great. I had ordered a test online, self-pay thru Ulta Labs. Then I went online and made an appt at this location for the blood draw. I was in and out in about 5 minutes. Check-in was easy with the QR code I got when making my appt. and placing my drivers license on the check-in scanner. I only interacted with 1 employee and she was friendly and competent. One slight negative was that I had to drive around the entire parking lot to find the one available space. But by the time I parked and started walking t... read more
Frequently asked questions about Quest Diagnostics
How is Quest Diagnostics rated?
Quest Diagnostics has a 2.7 star rating with 211 reviews.
When is Quest Diagnostics open?
Quest Diagnostics is closed now. It will open at 8:00 a.m.
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