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Quest Diagnostics
- Laboratory Testing
- Waltham, MA
About this business
Location details
20 Hope Avenue, Ste 311, Waltham, MA, 02453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I experience significant anxiety with blood draws and usually encounter kind, supportive phlebotomists. Unfortunately, Natalia was not understanding, and the experience was extremely uncomfortable and dismissive. I was truly appalled by the attitude and lack of care from a healthcare worker. Compassion is so important in healthcare, and this visit did not meet that expectation.
Treated with lack of respect
This place is awful! Pooja is so rude and unprofessional. It is comical that she writes a review on here every few months praising herself & thinks it's not obvious.
Extremely rude! I waited two weeks for this appointment for bloodwork. As soon as I walked in Pooja Patel, the person in charge on the morning of 12/31/2025 was extremely rude because she called me by a different name and I didn’t respond. Then, brought me back to the room to get tested complaining about not finding me in the system (even though I’ve been a patient for many years). When I gave her my doctor’s form she said it wasn’t neat enough for her scan. I asked her if she could still use it or if I had to do it another ... read more
Opened 17 minutes late (8:17 vs 8:00), and there was not even an apology for someone who got there for their 8:10 appointment. When I finally got called for my blood draw, it felt very rushed like she was trying to get me in and out. I was recommended to visit Quest by my doctor, but I definitely won't be visiting this one again
Frequently asked questions about Quest Diagnostics
How is Quest Diagnostics rated?
Quest Diagnostics has a 2.6 star rating with 225 reviews.
When is Quest Diagnostics open?
Quest Diagnostics is closed now. It will open tomorrow at 8:00 a.m.
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