Queens County Savings Bank, a division of Flagstar Bank, N.A.

Judy L 

on Google

2 months ago

Since I’ve been a customer at this branch before it became Flagstar, I’m happy to see the regular staff are still at this location. I’ve always been served within a timely manner. On occasion, there may be a wait at the teller line but I’ve noticed they have really good teamwork where an available staff at the customer service desk will assist the next person waiting in line. Most of the staff are good but my favorite is Angela. She is helpful and very knowledgable. 

Ephraim Frenkel 

on Google

6 months ago

Stay away.! The only person at the branch that can do anything is the manager. The staff do not know what they are doing- and they don't even realize they are clueless. I opened a business account two weeks ago and I am going to close it. The bank customer service is no better. 

Mitchell Barashy 

on Google

10 months ago

By far worst banking experience. There is no reason for things to be this slow. Additionally, for people with physical disabilities, they do not have a working elevator for about two years. I’m not entirely positive, but I’m almost certain that’s an ADA violation. Having to discuss your banking and personal matters in an open forum of a lobby doesn’t feel like a reasonable accommodation. 

bonnie villarreal 

on Google

11 months ago

This is the worst branch ever. Even though this location has a large space for tellers there is usually one or two tellers who are always attending a customer who requires a Manager. The Manager is aware that there is a long line waiting to be attended but she doesn't call the other staff at the customer center who do not have clients, to step in and help the customers who are in waiting in line. This branch needs desperately a Manager who is polite, efficient and proactive. It's a shame because this branch has a big parking... read more

J R 

on Google

a year ago

Awful & predatory Avoid it !