Quality Inn Wenatchee/Leavenworth

Amy F. 

on Birdeye

5 months ago

We had a horrible experience! We are from out of state and noted we would do a late check in. we arrived at 9:45pm and the front desk woman pretended she had a "problem with her computer" and had to call the manager Michelle. Apparently they sold out and didn't have a room for us despite us having a reservation. We booked through booking.com which we need to pursue a refund. The woman working second shift who called Michelle then told us there is no room while she was on the phone with the manager. I asked to speak with her ... read more

Amber T. 

on Birdeye

5 months ago

The room was pictured as something completely different. There was a leaking pipe in the ceiling in the hallway just running from it with a caution wet sign next to it. I pulled back the sheets and the mattress cover had hair on it. The chairs were terrible looking with weird spots on them. Deep scratches in the walls. Loud banging noise all day and night. Lady at the front desk in the morning was nice. 

Sweety F. 

on Birdeye

5 months ago

Nice Looking Rooms, but Overwhelming Smell At first glance, the rooms here actually look nice and well-kept, which gave me hope for a good stay. Unfortunately, the appearance is where the positives end. The smell of mold and urine is strong and persistent throughout the property, and with no real ventilation, it lingers and makes the room uncomfortable to be in. It’s disappointing because the space itself could be enjoyable, but the air quality and odor make it very hard to relax. Until management addresses the ventilation... read more

Lynn T. 

on Birdeye

6 months ago

I am at this inn right now and the noise over head has been horrible since about 4am. Absolutely unacceptable. Please stay anywhere except here. I complained to the desk clerk and she said it was maintenance. It sounds like a gymnastics class overhead. So sad. A bad ending to a good weekend. 

Lynn T. 

on Birdeye

6 months ago

Oh my gosh! I have been awake for hours. The noise over head is horrible. I complained to the desk clerk and she said it was maintenance men. The noise awoke me about 4am. I definitely would not ever stay here again! 

Kelly L. 

on Birdeye

6 months ago

Hallways needed to be vacuumed, our room smelled bad, toilet was loose & was very loud when flushed. Will not stay here again. 

Amy B. 

on Birdeye

6 months ago

This hotel is filthy. Our room 102 had not been cleaned prior to Our arrival. The sheets were dirty from the last guest. Dirty floors. The toilet hadn’t been cleaned in months. Lots of thick dust and visible grime on literally every surface. And the smell is overwhelmingly strong Fragrance.  Definitely not worth $160. I had to wipe it down with Clorox wipes just to get us through the night…we left immediately in the morning. I wouldn’t trust the breakfast after seeing how filthy the rooms are. Probably don’t even clean the k... read more

Rajbir S. 

on Birdeye

7 months ago

I had the worst and most horrible experience with Quality Inn Wenatchee. I would never recommend staying here — even if it’s your only option. It will completely ruin your vacation. The service was terrible, and the rooms were filled with an unbearable smell. When I asked for a better room, they didn’t bother to fix the problem — they simply offered me a room freshener. Even basic essentials like hand soap weren’t provided in the room; you had to go to the front desk to get them yourself. I booked this property through Exp... read more

Mark H. 

on Birdeye

8 months ago

Wouldn’t let me cancel 4 days ahead of time check in  wheather turned for the worst.  Also booking .com no help.   Won’t. Use them anymore