ewlowell on BBB
a year ago
05/15/2020, 05:34 AM
TOTAL NIGHTMARE EXPERIENCE WITH PWCC!!!!!!
BUYERS BEWARE! WORST COMPANY I HAVE DEALT WITH IN MY 40+ YEARS ON THIS PLANET.
I purchased over 100 graded comics from PWCC at an **** Auction a few months ago. I had to return nearly half of them as PWCC had poorly packaged them and they got cracked/smashed in shipment. I spent weeks trying to work with the returns/refunds "manager" who was clearly disorganized and lazy. They ended up closing returns claiming they refunded me but I have proof that their refunds never made it to my ****** account.
I tried opening a case with **** and provided them with a detailed listing (at their request) of the comics I returned, order #s, item #s, return IDs, descriptions and pricing amounts. I also provided a similar extract out of my ****** account to show what I had been refunded. The two did not match. **** closed my case in record time, siding with PWCC and removed all my negative feedback I had left for PWCC.
I ended up leaving PWCC negative feedback because I felt that was my tool for sharing my experience with PWCC and I wanted other sellers to be aware of the experience I had. After blowing me off and avoiding my phone calls, I finally got someone on the phone who claimed to be the owner of PWCC. She ended up pressuring/coercing me into agreeing to change my feedback in exchange for the money I was owed (which she said was very reasonable once I shared the facts of what had not been refunded). I agreed to this as it felt like the only chance I had to get my money back.
I was extremely disappointed in my experience with PWCC and with ****. **** appears to be ok with a culture of large sellers pressuring smaller buyers into terms and agreements that are not ethical or right. I was optimistic that **** would at least pursue a refund of the money I was owed, given the clear facts I provided that I had not received a full refund. I am writing this review with the hopes of making other people aware of my experience with PWCC and with ****. Please avoid them at all costs or you very well could end up paying for products which you received damaged and no longer have.