Pure Beauty

ehull74 

on Citysearch

15 years ago

Relaxing fun worth the money! – I read through the previous reviews and was a little surprised--I have been coming to Philipe's for years and have always had a good experience. Perhaps this is due to the fact that I a) arrive on time b) come alone or with one friend, not a large group c) I am rather realistic about my experiences in a spa that makes the best of a small, busy space. I have only ever received massages (always fab) or facials (only one) so I can't speak to the other services, but plan on trying out more service... read more

sarahwoodworth 

on Citysearch

15 years ago

pathetic – Call me an idiot, but I keep going back... and EVERY TIME I have a bad experience!!!!!!!!!!! The professionals providing the services give great massages, facials, pedis, etc, but the front desk staff is a joke. They just can't seem to get it together, and they make it your fault... After waiting 30 minutes PAST my appointment time (should have been finished), I was told the computers were down and they didn't know I had an appt. I couldn't wait any longer because I had a sitter at my house, and wasn't willing to ... read more

mrrwbrown 

on Citysearch

15 years ago

I had just purchased a spa package for my wife and her friend, only for my wife to cancel and go elsewhere. I asked her why she did this, she informed me of rude comments being made towards her and her friend. I suggested her try it one more time, because i had heard good things about it so she did. Once again, she received rude and snobbish service. Wish I could give it 0 stars... 

drpaulah 

on Citysearch

16 years ago

The Fillmore store has a bit larger selection than their mall counterparts, at least. They have a decent selection of hair products, and it's also a great resource if you want to get a quick manicure for those unavoidable kitchen accidents when you fancy yourself to be a master chef with all the knife skills and do a very bad opposite instead. 

grandma23 

on Citysearch

16 years ago

Great Svc; Poor Front Desk – My first visit - arrived at the front desk and my greeting was, "Do you have an appt," to which is responded affirmatively. Then a pleasant, "Sign in." No, "Have a seat and your massause will be right with you," or "Can I get you something to drink while you wait," or anything else that might be even close to a pleasant greeting. The girls then chatted amongst themselves about personal life issues - obnoxious to be listening to! Since front desk seems to be a continuing problem for Philipe's, you... read more

RandallK 

on Citysearch

17 years ago

Bad Attitude – My wife, wife's daughter and daughter in-law wanted to make a morning of it and get a pedicure at a local spa. What should have been a relaxing and a fun time turned into a stressful event as they were met with icy stares and contempt because of arriving 12 minutes late to their appointment. The staff at this over-priced spa were rude and unforgiving, making the experience an unfortunate one for 3 ladies out to enjoy themselves. I have been in retail and in business for over 40 years and this is NOT the way a ... read more

GRythol 

on Citysearch

18 years ago

UNPROFESSIONAL – I was appalled by my experience at this place considering the amount of money I spent on my services and looking at the other reviews I'm not the only one who had a bad experience. The women who work here are extremely unprofessional, with the exception of Monica the nail technician. She was fabulous and very professional. There is nothing relaxing or unique about this place. Will not go back and will not recommend it. 

jophelias 

on Citysearch

18 years ago

Terrible service. Women working were extremely unprofessional. There was constant loud chatting, laughing and doors slamming in the hallways while I was getting my facial. Not relaxing at all. Facial is overpriced and there is no neck/shoulder/foot massage included in the facial like there is at every other day spa I've been to. Woman who gives facials is way too chatty and tells you all about her personal life including showing pictures of her kids! I will never go back and I will be telling people not to waste their money.... read more

sgndslddlvrd07 

on Citysearch

18 years ago

Clients Not Wiling to Except Change – I have read all of the complaints. I actually go around and review spa's in the US for a magazine. My staff along with myself visited Philipe's during the months of 3/07-6/07. A co-worker and myself were actually there on a day one of the complainers was there. Amasingly enough she neglected to state a few things. Per management: 30 minute services are no longer changed into robes due to the fact many clients either come in late or take entirely too long to change in to their robes for a... read more