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PUG'S FUEL SERVICE, INC.
- Consumer Services
- Baltimore, MD
About this business
Pugs Fuel Oil Service is a local family-owned and operated business that has served the Commercial and Residential customers of Baltimore County, Baltimore City, Anne Arundel County and Harford County with integrity and superior service for fifty years. We strive to bring the kind of service born out of relationships with our valued customers. We endeavor to meet your home heating, HVAC services and installation needs with friendly, dependable delivery and service at affordable prices.
Location details
2707 Sparrows Point Rd, Baltimore, MD, 21219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After years of receiving oil delivery in Baltimore City from Pugs, I was informed this morning when I called to confirm the delivery window for my scheduled delivery today that Pugs no longer did alley deliveries. I’m very disappointed that this how they handled service for a long time customer. If I hadn’t called in to confirm the delivery window I doubt they would have even informed me, and I would have been waiting all day - having taken the morning off from work to wait. Very disappointing. They also were never able to e... read more
Don't EVER call this place for emergency service! Customer Service is horrible. They promised my 86 yr old Mom they'd fix her furnace on Christmas Eve, NEVER SHOWED, NEVER CALLED BACK. Two days later STILL WAITING FOR AN ETA for Service and when you call them they still have no answers. We've been calling for 3 days. Left phone numbers for them to call us back. No one writes the numbers down. She obviously can't sit in a frigid home with no heat. Worst thing is they told her they would be there on Xmas Eve & couldn't even bo... read more
Pugs Fuel Oil has always been awesome. We have been using Pugs for over 30 years. Whenever we have a problem, they are always quick to come out and fix whatever the problem is. Late Sunday night my mom was out of oil at her house. I called Pugs and they were there Monday morning to deliver oil. We didn't realize it at the time, but my mom had been out of oil long enough that air had gotten in the line and it wasn't delivering oil to the furnace. I called them Monday evening and Tuesday morning their technician was at my mom'... read more
My 94 year old bed ridden father and sister with asthma, 2 dogs are left tonite with an oil leak. The smell is so bad. This company told them them to call the fire department. Manager left at noon. No help. It is 23 degrees . All are breathing in the unhealthy smell!!!! Who does this?!!!
The service is prompt. They charged me to prime a tank that was empty, put a new filter and gauge. 3 weeks later no heat they came out the filter was clogged due to sludge in tank, advised me to have them put additive in next tank to dilute sludge. I asked why they didn't do that when installing the new filter. I was told they do not do that. 1 day later there is a leak. They went out and charge me another 170.00 to replace a fitting that just happened to start leaking after he was there to change the filter. when I question... read more
Frequently asked questions about PUG'S FUEL SERVICE, INC.
How is PUG'S FUEL SERVICE, INC. rated?
PUG'S FUEL SERVICE, INC. has a 3.6 star rating with 27 reviews.
When is PUG'S FUEL SERVICE, INC. open?
PUG'S FUEL SERVICE, INC. is closed now. It will open tomorrow at 7:00 a.m.
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