Provider Plus

Old Tech M. 

on Birdeye

8 months ago

this company will scam people out of money and deliver the wrong item. If sent back because it is the wrong item - they refuse to refund your money. Do not use them for anything. 

sherwin t. 

on Birdeye

a year ago

I was angry that they screwed up my lost dream one machine and poor performance and they failed to input data details where my machine in their machine and I went there to pick it up and they dont know nothing wow make me lost my temper and swear bad words no wonder BBB has one star.  

Julia B. 

on Birdeye

2 years ago

Mark Dierker went above and beyond to help my 91 year old bed riden father. I live out of town and rely on the nurses, equipment providers etc to allow him to live at home. His air pressure relieving mattress failed and it would have been TWO days till the call center could have sent someone out. The thought of my dad sleeping on a deflated air mattress in a metal frame terrified me. ONE PHONE CALL to Mark and he personally went to the house and was able to fix the bed. I was 400 miles away and frantic. He was kind to my... read more

Marlys I. 

on Yellow Pages

5 years ago

Worst customer service. Basically said don’t call us we will call you when we get the doctor order. 

Linda W. 

on Yellow Pages

5 years ago

Your just no good very rude people are not helpful at all when people come to your store. It’s obvious people bother you when they come in. And you slap my husband with a bill he did not owe. His insurance paid you and you know it. But when the doctors says he cannot be without his C-pap and the pillow around the mask comes off month after he had it and after several attempts to get a new one for two months of this and we keep calling and being told it’s a holiday we can’t send it now. Then it’s you have to wait til” next mo... read more

Cynthia A. 

on Yellow Pages

6 years ago

Terrible customer service. They try to take advantage of vulnerable customers. 

Cheryl D. 

on Yellow Pages

6 years ago

I'm disabled and recently I called my primary physician and requested her consent for me to obtain a walker with a seat. I can't walk very far without getting out of breath. I received a call back and they suggest Provider Plus. They use them for all their patient's needs. I said OK and within the next hour Provider Plus called and we settled on the product, color and attachments. Within 3 working days a very nice and pleasant man named Tom came to my apartment with the walker already intact. I had been so worried about how ... read more

Denise D. 

on Yellow Pages

8 years ago

When Kathy Serafin was alive and ran this company it was good. She passed away and the brothers took over and the company fell on their face. They even tried to sell out. Worst customer service, worst President and Vice-President, worst crippled up employees that work there. DO NOT use this company!! Sales Reps that are in the office more than in the Doctor's offices. It is a shame that the best employees left when Kathy died. 

Robert W. 

on Yellow Pages

9 years ago

Cheeted me and lied! Gave me a cheep cpap when I requested a model with more monitoring. They lied and said insurance would only cover cheap one. Now I have to buy another out of pocket or do anual sleep studies due to lack of monitoring features all other manufacturers have. Over charged for cheep machine.