Providence Pediatric Nephrology

Tara Smith 

on Google

a month ago

Doctor Richards has always been helpful and responsive. However, we always show up on time and wait 20 mins in the waiting room and then another 20 mins in the patient care room to be seen by the doctor. No apologies from the staff. My son is 4 years old. The nurses and receptionists don't seem to understand that children can't wait that long...? Very frustrating. I feel bad for the staff too. They must get a lot of negative feedback and hostility from parents but the office manager needs to fix their appointment and rooming... read more

Carlie Tharp 

on Google

4 months ago

The actual visit that my daughter had was great, the provider was very thorough and nice. But now it’s been almost 3 weeks since I called and asked for a return call to go over her abnormal lab results with no return call. While I understand that they are a small clinic with few staff and busy. Their lack of correspondence makes it seem like they don’t care about the patients 

Candace Aramburu 

on Google

5 months ago

If I could negative stars I would. This office is the most unorganized care team I’ve ever worked with. My son has been going here for 3+ years and every appointment there are issues and no communication. 

Juliana Sergeant 

on Google

6 months ago

This office is absolutely wonderful. The staff is very patient and thorough and Dr. Richards is phenomenal. Highly recommend this practice! 

L M 

on Google

a year ago

Called 3 times to get my child an appt here, they would not return my call. Yesturday, (4 months later!) I recieved a call from another clinic stating all of the info had been sent to them because PPN didn't have any available apptments, and they had passed on the referral to them. I never recieved a call that they were transferring us, absolutly horrible, no communication what so ever! Very frustrating!