Prout's Plumbing

Olgi Alonso 

on Google

2 months ago

As a condo owner, I was shocked to find that this company completed a basic repair without my consent — authorized only by the condo association — and then charged me $322 for a simple toilet wax ring replacement. This is an extremely basic and inexpensive repair, and the price I was billed is completely excessive. I feel taken advantage of and extremely disappointed by the lack of communication and transparency. I do not recommend this company and urge others to proceed with caution. 

Edward Zarach 

on Google

a year ago

Cindy stated I would receive a call prior to the plumber showing up. I did nit receive a call and when I called and takes to cindy she said she tried calling but did I did not answer and therefore sent her technician to his next call. I asked why she did t try to call again in a few minutes or leave a voicemail she said she was busy and didn’t have time for that. I che jet my cell phone and there was no record of her calling. I rearranged my schedule to be at home all afternoon! I would never call this company again! Cindy s... read more

Karen Kelly 

on Google

a year ago

I asked them to come out to provide an estimate for the replacement of a hot water heater. They declined coming into my building and they said that they had done so many projects here there was no reason to make an in person. He gave me a ballpark price and said basically they charge time and material. Also stated they would put me in a waitlist and contact me when they can locate, a 50 pound capacity water heater. I was confused as to why a professional, plumbing company would not have access to such a thing. take cash or c... read more

Mark Strong 

on Google

a year ago

always satidfied