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Protection 1 Security Solutions
- Security Systems
- Kent, WA
About this business
More about Protection 1 Security Solutions Protection 1 provides local security alarm monitoring and 24 hour live customer service to thousands of homes and businesses throughout the Seattle area and nearby cities
Location details
22026 68th Ave S, Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google needs to offer a zero stars option for this company. Do NOT get an alarm system from these people. Their service is completely inadequate and when you try to get rid of them, they just keep sending you bills. They are parasites.
If you are looking to subscribe to security service with ADT/Protection1, don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. They kept charging a monthly fee while we jumped through all their hoops. We were given numbers to call to cancel service were put on hold for hours. Finally after you get through to someone, they ask you to send an email. Then the email is not effective for another month. There are so many wireless ca... read more
Worst customer service possible. Avoid at all cost.
I cannot recommend protection 1/ADT after using them for about 12 years. My alarm system need an update and started beeping. The service tech came out for what I was told was the free appointment. The cellular battery needed to be replaced. Told I would pay about $35. They charge me $245. I am on my fifth call the customer service each time being told $210 of the charges being waived and getting apologies. It never is waived I keep getting letters saying I’m overdue. Customer service is not empowered at all. They will not al... read more
Straight to the point Cons 1. Outdated and overpriced equipment 2. Sluggish feature limited app that crashes whenever you try to view a notification 3. Three year contract required 4. Seven day buyers remorse period 5. Annoying main panel with chimes you can’t silence and torture your pets 6. Sales team will promise anything and everything to make the sale. After that your are just a number Pros 1. Live customer support staff fluent in English Avoid this company at all costs. You’ve been warned.
Frequently asked questions about Protection 1 Security Solutions
How is Protection 1 Security Solutions rated?
Protection 1 Security Solutions has a 1.2 star rating with 18 reviews.
When is Protection 1 Security Solutions open?
Protection 1 Security Solutions is closed now. It will open tomorrow at 9:00 a.m.
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