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ProHealth Physicians of Manchester
- Family Practice
- Manchester, CT
About this business
Location details
515 Middle Turnpike W, Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place had the rudest thing sitting at the check in desk when I walked in 15 minutes early as a new patient on a Monday afternoon. There was someone else standing at the check in desk, so I took a seat in an "empty" waiting room. I noticed this patient was just standing there while this thing at the desk took phone calls, stared at a computer screen and it eventually took the time to help this person. I am partially disabled and have a spinal injury with a 3-level fusion, so it is painful for me to stand in one place and... read more
I have been a patient there for over 20 years but it has really taken a nose-dive since Dr. Olsen retired and Covid allowed for changes to patient interactions and billing. Once in the door, the medical staff is kind and helpful but the scheduling and billing practices (not to mention basic compassion for patients) is suspiciously absent in the front office in recent years. It is sad that I am considering moving to another site but don't want to feel like a cash cow and that is the feeling recent interactions have left me w... read more
Been a patient for some time. Major issues are I have diabetes and high blood pressure. Blood pressure was very high, made appointment, put on new medication, no follow-up. 2 months later, blood pressure was very low WITHOUT my medication, made appointment. Doctor didn’t seem concerned, just checked vitals. I asked him if I should continue not taking medication, he said take 1 out of the 4. I asked if I should keep a log of my readings, he says, “sure, you can do that. Come back in 3 months”. That was it!!! I feel there is ... read more
Where to begin?! I once was able to call my doctor's office for an appointment and within a max wait time of maybe a couple minutes, now, I am put into a call bucket until someone cares to pick up the phone. I have currently been on hold for 26 minutes after the auto message said it would be 13 minutes. Then once you get in the door, the girls at the desk have no regard to privacy when announcing your total balance due to the entire waiting room. When you make it to your room, don't expect the same, sweet, personal connect... read more
Staff was not interested in helping me at all.
So I am a new patient at proheld physicians and I waited 3 months from my first appointment the lady calls me 2 days before to tell me the doctor no longer works there and my appointment needs to be rescheduled so today she calls me again to tell me my appointment needs to be rescheduled again because the new doctor is not starting for a couple more weeks this place is an absolute joke you don't do this to your patients especially new patients that need to be seen as well.. If you make an appointment with your patient you ne... read more
They are horrible. I went to the ER a month ago. My pharmacy notified me that my doctor denied the request to refill my Rx. The doctor’s office never called with an explanation or request that I make an appointment for a visit….. absolutely no common courtesy or decorum.
This place is horrible!!! Run don't walk away! Tried to schedule an appointment 3 times with them All you get is an answering machine that tells you they will call back within 24-48 hours. When they finally called back (48 hours later) they they told me I needed a referral from my PC. So they can schedule me and hung up Turns out that my insurance company DID send a referral to them
I am writing this review- after getting a 'Final Notice' for a small amount ( that I do NOT owe! ) and is being investigated by the Healthcare Advocate of Connecticut, who told me 'something does NOT make sense and they are waiting for a reply from Pro Health- as of a WEEK ago! I have spoken directly to a customer Service person in the Manchester Office who knows all about my being 'double billed' and despite her making 'notes' on my account ( she's also aware of the investigation - and agree's I should NOT being getting 'do... read more
Frequently asked questions about ProHealth Physicians of Manchester
How is ProHealth Physicians of Manchester rated?
ProHealth Physicians of Manchester has a 2.1 star rating with 196 reviews.
When is ProHealth Physicians of Manchester open?
ProHealth Physicians of Manchester is closed now. It will open at 8:00 a.m.
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