Colleen R. on BirdEye
a year ago
11/08/2019, 11:40 AM
8th Grade Trip to DC:
While this agency works with schools to provide trips for students, there needs to be stronger transparency of costs and better planning. Here are the issues we experienced:
(1) My students had to eat in mall food courts SEVEN times during their Monday-Friday trip, often for back-to-back meals (lunch and dinner). For a trip that costs parents $900+ per kid (with 4 kids to a hotel room), this is unacceptable. The teacher planning this trip accepted the itinerary, so Prodigy will undoubtedly default to that excuse, but a strong travel agency will contemplate the best case scenarios for all students and make suggestions to those planning the trip. If kids have any dietary concerns, a trip with this severe lack of nutritional offerings should be a "no-go." Had I realized the poor options my kids would encounter, I would not have let them go on this trip.
(2) When I called this agency to ask for an itemized list of expenses for the trip, I was told that the information is not given to the public. I cannot imagine making a purchase anywhere and being denied access to expenses.
(3) I contacted the office and spoke with Robert about my concerns, and I told him that I would personally speak to the teachers who planned our trip when they returned. I told him that I did not want to bother the educator in charge while he was on the road with so many kids. Robert took it upon himself to email the teacher and tell him to call me. This was unprofessional, and it was a complete violation of consumer trust. I felt terrible that the teacher's day was interrupted, and it was not the appropriate time or place to have a conversation about constructive suggestions for future planning.
I would like to think that a local agency would be a stronger representative of meaningful, high-quality travel. Unfortunately, Prodigy is severely lacking in its roll out of these trips. Ultimately, there is not enough advising of educators, and my students did "a lot"; however, in reality, they did very little that provided rich understandings of our nation's capital.