ProCom Heating USA - Fireplace & Heating Supplies

Ruth Albano 

on Google

2 years ago

Walk away. Terrible customer service. Heater quit after 4 months. Had to ship it back to them. They have yet to repair or return it. BBB rating is F. 

Letty Rodriguez 

on Google

6 years ago

I was charged for my order, TERRIBLE TERRIBLE customer “service”! First, one part ordered was used, it worked, had no choice but to install as it was cold needed fireplace. Second, the other part was NEVER shipped!! Still waiting for part or refund on part!! If you have free time call CS but expect to wait 30+ minutes, to only get as ignorant as possible of a person to get NOTHING done!! Need to go through my bank to get charge reversed, use credit card NOT a debit card, easier to reverse, but you’re better off to STAY AWAY ... read more

Andrew Stergiou 

on Google

7 years ago

terrible customer service long waiting times for the most minor calls, company does not properly stand behind its products at this time, just installed their gas heater radio control does not work and they do not replace penny pinchers ... custom er service waiting times 58-110 minutes just like welfare in New York City used and the jack ass wagons voice mail box is full just like the psycho down the block.