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ProCom Heating USA - Fireplace & Heating Supplies
- Contractors
- Brea, CA
About this business
Location details
660 W Lambert Rd, Brea, CA, 92821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Company is a joke! I ordered a part for a heater on 12/06/2025. It took over a week to get it shipped. When it came it was the wrong part completely. I called them and they said they would send me a return label. After 2 weeks I called them again to say I never received the return label. They said sorry, Then they emailed me a return label I also asked to cancel the original order because I went to a local hardware store and got the part I needed for 1/3 the cost. After a week I called again to tell them I had not recei... read more
Best heater of three of this type that we have. Looking for another one or two!
Walk away. Terrible customer service. Heater quit after 4 months. Had to ship it back to them. They have yet to repair or return it. BBB rating is F.
I was charged for my order, TERRIBLE TERRIBLE customer “service”! First, one part ordered was used, it worked, had no choice but to install as it was cold needed fireplace. Second, the other part was NEVER shipped!! Still waiting for part or refund on part!! If you have free time call CS but expect to wait 30+ minutes, to only get as ignorant as possible of a person to get NOTHING done!! Need to go through my bank to get charge reversed, use credit card NOT a debit card, easier to reverse, but you’re better off to STAY AWAY ... read more
terrible customer service long waiting times for the most minor calls, company does not properly stand behind its products at this time, just installed their gas heater radio control does not work and they do not replace penny pinchers ... custom er service waiting times 58-110 minutes just like welfare in New York City used and the jack ass wagons voice mail box is full just like the psycho down the block.
Frequently asked questions about ProCom Heating USA - Fireplace & Heating Supplies
How is ProCom Heating USA - Fireplace & Heating Supplies rated?
ProCom Heating USA - Fireplace & Heating Supplies has a 1.8 star rating with 5 reviews.
When is ProCom Heating USA - Fireplace & Heating Supplies open?
ProCom Heating USA - Fireplace & Heating Supplies is closed now. It will open tomorrow at 8:00 a.m.
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