Pro Cases Inc

Stan Daman 

on Google

10 months ago

I hardly do reviews but when you experience an absolutely horrendous service, you cannot stay silent and it's your duty to warn your fellow citizens. From my experience, which is exactly the same as all the negative reviews on here, any 5-star review has to be from his friends and family. The owner's last name is Zahkor and there are 5-star reviews from customers with the same last name. Go figure. Ok on to the story and I apologize in advance for the book I am about to write but there is no getting around that. I contacted... read more

Christopher 

on Google

a year ago

Perhaps the worst customer service ever. Rude and without any care. I asked the cases be done by a deadline as I needed them to travel. They of course arrived late, too late to use so a wasted effort. Not only that but they weren’t built to spec. I asked for interior straps and they weren’t even installed. I had to have someone else finish the cases the way I ordered them. I’ll never work with this company again. 

Dan Higginbotham 

on Google

a year ago

Amateur Case builders. We had this company build a case for our lighting board. Sent them a drawing with specified features (nothing crazy, very simple). They chose to go their own route and didn't really follow any of our guidelines. Asked for two handles on each side. Got one. Asked for the entire top to be hinged. Got half of the top hinged. so now we cant just leave the console in the case and operate. We have to remove it just to use it. They insisted we buy a monitor to fit inside the lid even though we didnt need ... read more

Chase Allen 

on Google

9 years ago

Let me just start by saying Shane the owner is incredibly rude. Throught the whole transaction he did nothing for customer service. I had to constantly contact him to get updates on my order. I ordered a case for a photo booth and was told it would be done within 2-3 weeks. At the end of week 3 I contacted him to see what was going on and was informed he "had a machine break" and hadn't even started on my product. I informed him I had to have it by a specific date he said no problem. Long story short he continued to blow me ... read more

Stevel Knievel 

on Google

a year ago

WARNING: THE WORST EXPERIENCE WITH A MERCHANT EVER ! Poor craftmanship, poor communication skills, Slow work, awful customer service skills. The owner has his relatives post "glowing" fake reviews for him,... see "Zakhor" and "Afshinz" reviews....How Pathetic (Does not even deserve 1 star rating - but, you can't post a review without one)