This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Priority 1 Restoration Services
- Contractors
- Chicopee, MA
About this business
Trusted restoration services company in Western Massachusetts. As a local, family-owned company, we aim to build customer trust through excellence.
Location details
75 Marion St, Chicopee, MA, 01013, United States
Get directions
We can't say enough good things about Priority One Restoration! When we discovered water damage in our half-finished basement—our kids' playroom and family washroom—we were completely overwhelmed. To make things even more stressful, we have a child with respiratory issues, so getting it handled quickly and correctly was critical. Despite us being way out in the hilltowns, Priority One responded within 24 hours and immediately got to work. Mike was incredibly kind, taking the time to listen to our concerns, explain the entire... read more
Our house was involved in a multi vehicle crash which left our dining room significantly damaged and open to the elements on a very cold January night. Mike and a coworker from Priority 1 were here by noon on the next day and we were patched up and warm by nightfall. Just awesome. They have continued to assist with every step in the process. So glad to have them on our side.
I’m beyond thankful for Priority 1 and their roll in the mitigation process of my home. From every phone call, email, text message, and home visit they were tentative, informative, transparent, thorough, and most importantly honest. They made every step as effective and efficient as possible, including negotiations with the insurance adjuster to make sure my home received the necessary mitigation procedures. From day one they made detailed documentation of every step including in total loss content providing myself and the a... read more
This is the worst company out there. They are like ambulance chasers. Our house was completely on fire, my brother had to be transferred to Boston because of his burns, I'm sitting on my neighbor's doorstep, there's police, fire dept. And ambulance and I'm in shock and a rep from this company rushed up to me and tries to get my business. Unfortunately I did hire them. Huge mistake. They worked foralmost solely with subcontractors who left the place a mess along with tools and other trash, the worst was nail gun strips on our... read more
Took a couple of days to cool off before writing a review here, because I know the overwhelming majority of reviews are positive for this company. I tend to keep my mouth shut and keep it moving when I receive poor services from companies. However, the lack of professionalism and terrible communication from this company is leading to this review strictly out of principle. Part 1 of a major job on my home was completed in the summer of 2024 and part 2 for this job was supposed to have already been completed. I received the ru... read more
Frequently asked questions about Priority 1 Restoration Services
How is Priority 1 Restoration Services rated?
Priority 1 Restoration Services has a 4.6 star rating with 52 reviews.
When is Priority 1 Restoration Services open?
Priority 1 Restoration Services is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com