Principle Hyundai Boerne

George H 

on BBB

2 years ago

Engine light came on. Made an appt. and brought it in. Told 3-5 days and got it back in 10 days. Never recd call about delays. I Called several times and told I would get a call back - never happened. I was told car going to be done late on the 9th day. Told them I would pick up next day by 3pm. I called before I left and to verify its ready. ***** said she would check and call me right back - again no call back. I arrived at 3pm and told by ******* rep would get my car back in 10 min. An hour and 15 min later I got my car. ... read more

Cb B 

on BBB

2 years ago

They do not call or even try to get in contact with you about a car you're servicing. No way of getting a rental car. This dealership is just a headache to work with, not helpful at all. 

Kiersten C 

on BBB

3 years ago

I purchased a vehicle from Principle Hyundai Boerne in September of 2021. The ******************** took 3+ months to get my contract submitted to my lender, and pay off my previous vehicle (which resulted in my previous loan going delinquent). Additionally, I received a notification in December of 2021 that my credit had been run by Principle Hyundai EIGHT separate times through Transunion. They ran it twice through their personal financing company, and then sent my information to three additional credit agencies (**********... read more