Prime Medical Imaging

J Cross 

on Google

a week ago

Staff doesn't explain how to access your own MRIs for future reference — and I assume this applies to other scans too. They might hand you a CD, but it's outdated and not user-friendly (even for someone like me who likes PCs). NOTE: I’m not the only one who’s pointed this out — other Google reviews mention the same issue. 

Melanie Senerchia 

on Google

a week ago

I’ve gone to Prime twice, and overall am not impressed. My second visit was awful; I will only use them again in an extreme case. I made an appointment for an MRI, and during the call I was asked if I have any implants. When I said yes, they asked if I had a card with the serial number, I said no. Then, on the day of the appointment, about 2 hours before my scheduled time, someone from the office called to ask about the card to which I said I do not have. In a tone as if I am at fault, I was told that my appointment may have... read more

Eliza M 

on Google

3 weeks ago

I thought it was just me, until I read the other reviews today. There is a major flaw in their business practices. They have rescheduled, cancelled, been rude, etc. From the front desk to the techs performing the imaging. This place used to be so good and the techs they used to have were awesome. The front desk staff had appropriate behavior. It is now horrible and the much of the staff is completely out of order. Avoid this place. 

J Cross 

on Google

3 weeks ago

Staff don’t explain how to access your own MRIs for future reference — and I assume this applies to other scans too. They might hand you a CD, but it's outdated and not user-friendly (even for someone like me who builds PCs). Honestly, you’d think helping patients access their records would be routine. NOTE: I’m not the only one who’s pointed this out — other Google reviews mention the same issue. I’d give a higher rating, but this feels like a major oversight by almost everyone involved with records here. 

Scott Maertin 

on Google

a month ago

TERRIBLE! I sent orders two weeks prior and waited two weeks with bad knee pain, then sat in the waiting room for 45 minutes only to be told they don't have the proper equipment to do my imaging!! Now two more weeks of excruciating pain just to get an MRI to find out what's wrong, because everyone there is too lazy to actually look at the order. To top it off, as I limp out of the office in pain and angry, the girl behind the desk (on personal calls the whole time) snidely yells "Have a nice day"