Prestige Decanters

Heidi Smith 

on Google

6 months ago

**BUYERS BEWARE** I ordered a decanter with challenge coin base a month before it was needed. As expected, I received an order confirmation immediately. However, everything about the order experience thereafter was horrible. After a couple of weeks had passed, and I'd not received any order updates, I began to inquire about the status of my order, or at least I attempted to. I called and left messages, but I never received a reply, even though their outgoing message says they respond within two hours. I also emailed them mul... read more

Caleb Dziurdzy 

on Google

7 months ago

Ordered a decanter 8 months ago and never received the product. After 1 month, I was told they had manufacturing issues and had significant delays. I trusted the response and waited when I should have just disputed the charge. Many emails and calls later, I still have no response. Definitely avoid. 

Jennifer Miller 

on Google

11 months ago

I placed my order on 5/30 for a gift for my veteran father for Father’s Day. On 5/31 PD emailed saying this item was out of stock and it would be 4-8 weeks for shipment to me. I realized it was blown glass decanter and also that I was ok waiting the 4-8 weeks. Between 5/31 and today 9/1. I’ve sent close to 20 emails/phone calls/direct messages on social media and they ignored them all except one. The one time they responded was on Facebook messenger and said that I “should” have my order in August. It’s now been 13 weeks sin... read more

Will 

on Google

2 years ago

I recently ordered a decanter set from PrestigeHaus Decanters as a retirement gift for a colleague. When it arrived, a piece of the set was missing. I contacted Prestige and within a business day, the customer service rep had begun the process of replacing the missing item, and expedited the shipping to replace the item, which I received less than a full week later. It was refreshing how quickly and professionally the issue was handled. I would recommend Prestige decanters to anyone, for the quality of their products and cus... read more

Roger Klunder 

on Google

3 years ago

Customer Service worked with me to make the custom murphy bar exactly what I requested. The quality was extremely high-end. The packing and shipping was perfect. The product arrived without any defects. I would highly recommend this company to my friends and family.