Preppy Pet Richmond

Soumik Chaudhuri 

on Google

a month ago

I WOULD NEVER AGAIN LEAVE MY PET HERE. He came home sick, dehydrated and traumatized. He behaved differently, was scared, stopped barking, stopped eating, couldn’t open his right eye. It was totally red. I dont know what he had to experience there. Update : I had to take him to urgent care at night, after noticing that he is not opening his right eye at all, not moving and not eating at all. The doctor detected a corneal ulcer in his right eye and upper respiratory infection. I ended up paying a LOT of money to the urgent ca... read more

Genevieve Stewart 

on Google

a month ago

We’ve been going to preppy pet for year and we’ve always had a wonderful experience! The girl at the front desk is very sweet and has always explained everything fully to us. My dogs love going there for grooms and daycare. We’ve even boarded with them and when we come get them they are always happy and well taken care of. 

Kitty Cat 

on Google

2 months ago

Giving 4 stars because the girl at the front desk, Caitlyn, is not friendly and lacks good customer service skills. However, the kennel staff are all very kind, patient, professional, and friendly. The kennel staff provides genuine comfort and love to all the animals in boarding. Thank you so much for your care, compassion, and for treating every animal with such kindness. 

Patricia Tomaskovic 

on Google

3 months ago

My Aussies look amazing!!! Y’all did a fantastic job getting all that under coat out. Thank you. 

Danielle Forrest 

on Google

4 months ago

I boarded my two cats (yes they are older) for five days here. They had just had their vet checkups and were fine. My male cat is very vocal and of course when going there he told me about myself but he was fine. I called every other day to see how they were doing and I was always told they were doing great. I picked my cats up yesterday and my male cat could barely move. He was very lethargic and emaciated.....in such a short time. I ended up taking him to a 24hr emergency veterinarian hospital and he was so dehydrated and ... read more