Premier Suburban Medical Group: Matthew Kenneth Wilkin PA

Tom V. 

on Birdeye

a day ago

I scheduled an appointment online and received the normal text reminders confirming the appointment. When I arrived, the receptionist was unable to find me in the system and questioned whether the appointment existed. After I showed the text confirmations, she confirmed I was at the correct location. Unfortunately, the facility wasn’t able to honor the appointment and told me I would need to reschedule, even though walk-ins were being accepted. I understand the receptionist was following the process and doing her job; howev... read more

Tom V. 

on Birdeye

a day ago

I scheduled an appointment online and received the normal text reminders confirming the appointment. When I arrived, the receptionist was unable to find me in the system and questioned whether the appointment existed. After I showed the text confirmations, she confirmed I was at the correct location. Unfortunately, the facility wasn’t able to honor the appointment and told me I would need to reschedule, even though walk-ins were being accepted. I understand the receptionist was following the process and doing her job; howev... read more

Steve M. 

on Birdeye

a year ago

Lazy doctors,they just watch a nurse do the work and bill you twice. Garbage people. 

Cyndi B. 

on Birdeye

a year ago

Staff was friendly. My concern is that you tell a nurse practitioner that you have been coughing for over a week, and she only listens to your breathing. Whenever I have seen my primary care doctor for any illness she checks my ears, nose and throat. Not sure why this was not part of her exam but if you have to ask a nurse practitioner to do these things then are we being served well by nurse practitioners!!!! 

Cyndi B. 

on Birdeye

a year ago

Staff was very friendly. I went because I had a horrible cough for over a week and wanted to make sure it was nothing serious. She listened to my lungs but never looked at my ears, nose or throat! This tends to be standard in exams with primary care physicians, but a nurse practitioner doesn't do that even though it's that time of year for people to have allergy issues. I have been misdiagnosed previously when forced to see a nurse practitioner verses a doctor. Our health care system is at an all-time low when a nurse... read more

Lucey 

on Birdeye

a year ago

Awful place and terrible customer service. I called the emergency room to speak to my sister who was a patient there, easy enough no problems. I called back later to ask about transfer status for my sister since the previous nurse on the phone stated I could call back about her transfer time. The lady that picked up refused to let me speak to my sister or know her condition or where she’s going or to even see if my sister would give consent. Then after back and forth about “HIPA” which wasn’t being violated, I was then infor... read more

AnnMarie Dallesandro S. 

on Birdeye

a year ago

I was there in your emergency room for six hours waiting to be seen! I fell in pavilion B lot and was brought to the er by ambulance. I had a tennis ball size lump on my head and right elbow! After waiting with not seeing a doctor I left. The girl at the desk was very rude to my husband when he asked if she knew how much longer!!!! How could you possibly keep patients waiting for over six hours to be seen? Very disgusted with your emergency room! I wouldn’t bring a dog to your er!! 

Gregg Y. 

on Birdeye

a year ago

Literally sitting here after almost 7 hours…all for a potassium supplement and iv fluids. Would not recommend coming here if there is a choice. Little to no communication. Even amongst the staff. One nurse comes in to take vitals, not knowing that another was in 15 minutes prior having already taken them. Doc came in - seven hours in - and informed exactly what had been communicated three hours ago. The Exact. Same. Thing. What was thought to be an emergency could have been communicated otherwise six hours ago. Profits over ... read more

Jim 

on Birdeye

a year ago

OMG dont bother getting the Caridac score done. You pay only $49 but good luck getting the results. They INSIST on sending it y=to your doctor DESPITE the fact you are paying for this and this has nothing to do with your doctor. Pay anothe $49 and go to Heart Check America where you get your score right safter the test. You go home with a nice pamphlet showing what your score is and what it means. I have a neighbor also who did this test at Silver Cross as well over 1 month ago and hes still trying to get someone to give him... read more