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Premier 1 Sheep Supplies Ltd
- Farm Equipment Repair
- Washington, IA
About this business
Location details
2031 300th St, Washington, IA, 52353, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
I am a new up and coming business and talked to a woman this morning about something that was suppose to be in today. She told me that it would not be until Monday and wouldn't go out until Tuesday or even Wednesday. I told her I was going to be ordering hundreds of these from her company and is there anyway to have my order shipped 2nd air to be there by Friday and she flat out said NO, we will not do that. I think this is very rude to not want to work with a new customer that is willing to buy hundreds of a product from yo... read more
Business response:
Hello, Bobby. My name is Ben Rothe and I'm the General Manager at Premier. We offer FREE ground shipping for orders over $100, but not expedited (AIR) shipping. We can ship via 2-Day and Overnight, but the customer is responsible for expedited shipping costs. I suspect the shipping cost for 2-Day or Overnight service for 6-ft fiberglass rods would cost more than the FiberRods themselves. I do apologize for our inventory situation. Expected dates and ship times are approximate. Our supply chain and sales have been impacted... read more
Just had the misfortune of speaking with Brynn regarding an item that was in-stock when I placed my order only for me to find out a week later the item is on backorder. There was no apology but here was plenty of sighing on her part when I explained to her that i was following the poultry fence for approx 30 days so and can confirm that if the item is showing back-ordered, you cannot place an online order. It is only when the item is in stock can you create/place an order. She proceeds to tell me that there is no way for the... read more
Business response:
I apologize for our role in your frustration. We are experiencing unusual sales volume, especially for poultry fences. While our website does show product availability, it's not as perfect as I'd like because we do not have a 100% real-time connection with our back-end ERP. (We're working on improving this situation.) It can happen that we can run out of an item (e.g., via a phone or marketplace order) that our website isn't yet aware of. We should have let you know about it sooner than we did. I apologize. I understand fro... read more
Signed up for in-stock notification for an item. Received notification at 6:44AM, had order confirmation at 7:15AM and my card was charged. At 7:30PM I receive an email telling me the item had sold out within twelve hours, sorry, it's backordered again. They don't consider 31 minutes "within twelve hours" I guess. Deceptive at best.
Business response:
I apologize, Phil. Our in-stock notification system is imperfect, especially with high-demand items. There is a small delay between our warehouse and website with regards to product availability. Best I can do is make sure you get a net when we expect to have another batch late next week (May 8th). - Ben Rothe, CEO/General Manager
I bought the electric netting, and was not offered a full refund after 50 days!!! No wonder they have a 3 1/2 star rating. Stay off my farm, and away from my family.
Business response:
Dear Mr. Kelley, Jordan, Gordon and Brenda have spoken with me about your situation and I was able to listen to a recording of your phone call with Brenda to get up to speed. I must admit, your tone and hostility caught me by surprise. No one wishes to feel threatened by someone who says, "I'd be burning your buildings," even if meant in jest. Our records show that you purchased (1) roll of Electric Chicken Net on August 22, 2019 and another roll of the same on August 28, 2019. You first contacted us on October 15, 2019 to... read more
I ordered some of the yellow Saturn feeders from this company a few years ago for my bantam chickens and ended up really liking them. I've ordered over 20 of the 3 lb feeders and about 5 of the 15 lb feeders and have been really happy with the results. The lids on three of the smaller feeders broke during a hard freeze ( plastic got brittle) and when I asked the company about replacement lids they included three free of charge on my order of 8 feeders. Excellent customer service!!
I called Premier 1 before I ordered my shears to make sure I was ordering exactly what I needed. I was assured the shears would work great. They didn't! They went out halfway through the first blanket on my alpaca! I was able to send them back and I did get a refund however I never heard back from Premier and I wasn't reimbursed the hefty return shipping fee. When I wanted to inquire about this the man that returned my call was immediately defensive! He was incredibly demeaning explaining to me that the alpaca was too dirty,... read more
Business response:
Hi Annette My name is Ben ***** and I'm the General Manager at Premier. First, I would like to apologize that your experience with Premier was not a positive one. You should not have been made to feel like your situation was not important to us. I've spoken with my staff to reinforce our golden rulewhich is to always treat customers as we would wish to be treated. (Even if we have to deliver bad news.) I apologize that didn't happen here. Regarding the shearing machine: From what I can tell, your purchase was refunded in ... read more
I just got off the phone with Premier customer service with a problem with a product. 1st CS agent was ill informed and I called back and asked for supervisor and after explaining my issues to, who said she was Product Manager, she chuckled at my issue and even she hung up on me! I never raised my voice or cursed. Both hung up on me without answering my questions. I am a customer, ex now, and will be buying y supplies for other sources from this point on.
Business response:
I believe this situation to be resolved. I spoke directly with Michael on Thursday, Jan 31 to better understand his concerns. Rather than an issue with any specific product purchased from Premier, he wanted to pass information along to the original manufacturer to help prevent knock-off clones and counterfeit items from being sold in the marketplace. I agreed to pass along his contact information to the manufacturer. Regarding his comments regarding poor customer service, I've also addressed these concerns with my staff. ... read more
First came on to Premier 1 Supplies web site looking for heat lamps for my dogs found one i liked and it works great the srervice was great and the product was better than I expected to get. Now when i need anything for my dogs i can go to the Premier 1 web site knowing the equipment they sell is 1st class. Today i just ordered another type of heat lamp with the carbon fiber bulb.Great price too !
Every time I order from Premier 1 Supplies the quality of the merchandise has exceeded my expectations. The products ship and arrive fast and just plain work! Just like they say, "Equipment that works!"
Frequently asked questions about Premier 1 Sheep Supplies Ltd
How is Premier 1 Sheep Supplies Ltd rated?
Premier 1 Sheep Supplies Ltd has a 4 star rating with 81 reviews.
When is Premier 1 Sheep Supplies Ltd open?
Premier 1 Sheep Supplies Ltd is closed now. It will open tomorrow at 8:00 a.m.
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