Preferred Pools of Houston

Cindy M. 

on Citysearch

10 years ago

Pool installation was a nightmare - their crews would use cell phones for light because they were working after dark to try and finish! Worst complaint is we have been trying for over 2 weeks to get the owner, Dave, to call us back about some issues we are having with the pool and he will NOT return phone calls. It is to the point where we will probably need to get an attorney involved. 

Steve B. 

on Citysearch

11 years ago

Purchased a home with a pool recently. The inspection report for the pool said everything worked except for a couple of small leaks at the pump. No problem figured I would hire preferred Pools to fix the leak. I was quoted a couple hundred bucks. Figured no problem I have other thing to worry about. Well 3 weeks later. 500 extra buck and the leak still is leaking and now I get no power to the heater. I have contacted a lawyer. I will be suing this piece of crap company for money already spent. DO NOT WASTE YOUR TIME OR MONEY... read more

Jennifer W. 

on Citysearch

12 years ago

For the love of God, don't do it! I understand they may be okay for installation, but my experience for repair and maintenance has been a four-month nightmare. You would be better served setting your money on fire, then dumping the ashes in your pool.I was told the problem could be fixed for $600 and the pool would be maintained for $150 a month. Well, $1300 later, it is, and has been, a swamp. It was only blue for a few days after is was drained and refilled and has been unusable ever since. Despite numerous calls and dozen... read more

judy b. 

on Citysearch

12 years ago

Had our pool installed 9 yrs. ago. Getting ready to move and had a home inspection. The pool electrician piggybacked 2 circuits instead of adding a new box. We could have had an electrical fire and insurance would not have covered it. It is costing me $300 to have the problem fixed. 

Leslie S. 

on Citysearch

12 years ago

Not completely satisfied – Getting a pool built right now. Everything has been started late. Work has been sloppy. David has made numerous promises about how he would be here everyday watching over his contractors, how he would fix this or call me when he can figure this out, but nine of that has happened. They are building a decent pool. But I do not like the fact I am being told to expect one thing and something completely different happens. When you spend this kind of money you expect certain results, and so far, it's not... read more

SarahSingleton 

on Citysearch

15 years ago

Couldn't be more pleased – I've read a couple of poor reviews on David Russell's pool company and it makes me think he must have done business with two completely unreasonable people. David built our pool some EIGHT years ago, started on time, finished on time, even came back up to five years later to fix something for me and didn't even charge me for it! He was professional, efficient, built a beautiful pool and I would recommend him to my mother! Remember when you read on-line reviews, there's always one or two in the crow... read more

DeborahBryant 

on Citysearch

16 years ago

Worst customer service I ever experienced. – I hired this company to dig a back yard pool, and they started digging on April 29, 2008. The owner, David Russell stated that pool could be totally complete by the end of May. It wasn't. As June 26, 2008, I am still waiting for them to install the ozone clorination on my pool. They installed the wrong part. They left my yard a mess and had to be asked to remove their trash. I paid cash, and it seems that after David received his last payment, he couldn't care less about customer ... read more

desertfix 

on Citysearch

17 years ago

Ran into some difficulties - but made it right in the end. – I had some difficulties and miscommunications during construction, but in the end, the owner David Russell made everything right, and I ended up with a great pool. Two years later, I called to get a piece of equipment serviced, and they fixed it, no questions asked.