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PREFERRED HOMECARE
- Healthcare
- Reno, NV
About this business
Location details
320 S Rock Blvd SUITE 170, Reno, NV, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 08:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Website states they close at 5 but when you try and call everything is automated and you can't talk to a person! Literally trying to pay a bill, however it states the account is closed.
Possibly the worst company I have ever dealt with. They lack compassion and every single employee I have talked to is very condescending. Often times, if their services are needed, a person, or a family member have had some type crisis and this company is not in a hurry to help. We have been waiting since February to receive A concentrator for my 94 year old grandmother. Unfortunately, there’s not many other options when it comes to getting oxygen, so I think that’s why they could care less about customer service.
In Person (face2face): Customer Service is impeccable, professional in a relax setting. Call-In Agent (order taker): Phone etiquette impeccable. It makes you feel good when you feel the person on the other end of the line is genuinely happy to assist you with your order & not in a dull robot mode following a script. At Preferred HomeCare Reno - Their Employees Really Do Care
This company is a joke. Lincare, the parent company, should just put this company out of its misery. The Reno office received a pre-authorization from my insurance 12 months ago for my CPAP machine, but then billed my insurance under the wrong member id. I contacted Preferred Homecare one month ago to advise them of their mistake, and they still have not resolved the issue. Now I cannot order supplies until they get my insurance corrected. Parent company Lincare never gave me the run around or made these kinds of blunders.
I had a fantastic experience here. I was just diagnosed with severe sleep apnea. Once my perscribtion was sent over. I called and someone answered with in 3 rings. I told her that I needed it ASAP because I am having heart surgery. She noted it and with in a few hours I got another phone call to set up an appointment to get the devices. I picked it up this morning and was met at the door by Stevie. I was early and she took me back any ways. I requested a Air sense 11 and she got it for me. She was great to work with. I was o... read more
Frequently asked questions about PREFERRED HOMECARE
How is PREFERRED HOMECARE rated?
PREFERRED HOMECARE has a 1.6 star rating with 118 reviews.
When is PREFERRED HOMECARE open?
PREFERRED HOMECARE is open now. It will close at 5:00 p.m.
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