Pratt Abbott

Jessica Mathews 

on Google

3 days ago

Very disappointed with the professionalism! Will not be returning. 

Ben Freeman 

on Google

2 months ago

I’m generally forgiving when honest mistakes happen, but Pratt Abbott’s Falmouth location managed to turn a routine dry‑clean into a masterclass in incompetence and deception. What went wrong (in order of outrage): They destroyed a $1,500 Ralph Lauren Purple Label sweater. It came back sporting a new hole that definitely wasn’t there when I dropped it off. They “repaired” the damage—without permission. Rather than owning the error, a staffer decided to “fix” it with the sewing competence of a 1st grader. Imagine a high end s... read more

Jilda Izzo 

on Google

5 months ago

The quality of the work was great, but as a new customer trying to understand and to work with your system, I found the personnel to be rude. On my first experience, I found the service to be humorous and equated my experience to my lack of understanding as to how to navigate your system. So I got it! However, my 2nd experience was harrowing because I asked for help as to how to enter my clothing into your system–my first time. I found a pointed finger at me throughout the experience that kept saying: "Read the screen" ...re... read more

Bethany R. 

on Google

6 months ago

The scanner didn’t work properly for me, and then the woman working there was very rude. It was my first time there, so I was new to dropping off dry cleaning with that system. She kept saying the system was simple and I did it wrong, but the man next to me told her I did it right. Instead of telling me the system was simple, she could have helped me, or if that’s too much to expect, just give me the bag back to try it again. I took me clothes somewhere else. 

Becca Link 

on Google

9 months ago

Failed to get a stain out pf a sweater I brought in. Damaged sweater in the process and would not issue a refund. Very disappointed with communication during this process and never received a price per item breakdown on my receipt. Save your money and go somewhere else.