PPL Electric Utilities

Marianne B. 

on Google

a month ago

One hr, eight mins, 9 sec phone call, five different customer service representatives, three of whom did not speak English well enough to be understood, problem still not resolved. Could have been handled very easily with one email... if only PPL had an email address for their customers. One star rating is more than deserved! 

Greg Matczak 

on Google

a month ago

Absolutely the worst customer service. I moved from one apartment to another in the same building. Apparently whoever i talked to first changed me from residential to businessm spent an hour on the phone no conclusion. Now it could take up to a month to correct this. They may want to send a representative hear to make sure it's residential. I just payed 3 years of service at my other apartment moved 4 doors down the hall somehow I became a business. This is a 55 and over senior residences apartment building. Why waste my tim... read more

Timothy Wotring 

on Google

2 months ago

I would give them zero Stars you pay your bill and they still shut your power off and I paid them 3 days ago so obviously they don't look at the accounts extremely poor customer service so now I have to call them tell them to look at the account and then I have to pay a fee to turn my power back on it's all about greed 

Linda Fister 

on Google

3 months ago

Wait on hold forever. Never within time given to be on hold. Can't talk to representative. Need to disconnect. 

D BR 

on Google

3 months ago

For how much "Supply" fees you add to everyones bill, you would think your website would be easy access instead of waiting like it's 1990 to dial up just to log in.....