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Pottery Barn Kids

3.5

About this business

Location details

1245 Worcester St #2138, Natick, MA, 01760, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 7:00 p.m.
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
Thu11:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.569 reviews
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S Fitz's profile image
S Fitz 
2 weeks ago

Very pretentious, bought a large table lamp and salesperson was reluctant to give a bag. Blankets were coarse 

J.D. Balazs's profile image
J.D. Balazs 
a month ago

Very disappointing experience. I visited with my wife, who is pregnant with twins, and we were shocked by how rude and unhelpful the staff was. We came in ready to make a significant purchase, yet no one seemed interested in assisting us or making us feel welcome. The lack of basic courtesy and customer service was unacceptable. Unfortunately, after this experience, we will not be returning. 

조영진's profile image
조영진 
3 months ago

WORST experience! I went to purchase a Nuna car seat, but ended buying it at another store because the staff was very unprofessional and unkind. I said Hi first entering the store but she didnt say a thing back with her arms crossed. When I asked to see a sepcific car seat, she didn't even bother to come close, and said 'you can take it out and see'. Then when I asked her how the car seat works again, she had less knowledge on how the car srat works than me, or she did not want to explain it to me (cannot tell which is worse... read more

Lauren Cordeiro's profile image
Lauren Cordeiro 
4 months ago

Pottery Barn Kids’ online store is as close to a SCAM as you can get. See Trust Pilot for real life reviews. Furniture delays are endless - weeks, months, even up to years for some people. Customer service is near impossible to get a hold of. When you do, and manage to get them to grant you a refund, half of the items are not refunded and you have to go through days of trying to get a hold of customer service to again be given the run around. I have thousands of dollars in limbo over the past several months because of this t... read more

Adam Wuoti's profile image
Adam Wuoti 
8 months ago

Very nice interior. The staff here were very friendly and eager to help. Happy to have gone here for the chair inserts. I am looking forward to going back again soon? 

Frequently asked questions about Pottery Barn Kids

How is Pottery Barn Kids rated?

Pottery Barn Kids has a 3.5 star rating with 69 reviews. 

When is Pottery Barn Kids open?

Pottery Barn Kids is closed now. It will open at 11:00 a.m. 

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