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Pottery Barn Kids
- Retail
- Palo Alto, CA
About this business
Location details
88 Stanford Shopping Center, Palo Alto, CA, 94304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
As other have said, they seem to hate kids. It’s a KIDS store and they are bothered by kids touching/playing with the toys. The manager was so bothered by some kids just touching the rocking toys not even playing with them just touching on the way out. Then she proceeded to sell my 3 yr old to not break a toy as I was literally holding it with my hands and being super gentle. For such an overpriced stored you would expect better costumer service.
A couple of younger staff were polite in the store, but the customer service on the phone was terrible. I called on Tuesday about a personalized bag I ordered Sunday (told it would take 2–3 days), only to be cut off and told it wouldn’t be ready until Saturday because they have 45 orders ahead. Not even sure where the 45 came from because I did not provide her with my order info—no apology, just “come when you get the text” before the call was ended. Rude, dismissive, and unprofessional—easily the worst customer experience I... read more
Front desk ignorance and wait for ever for pick up
Pottery Barn Kids at Stanford is a sweet spot if you are decorating a nursery or kid’s room. I have stopped in a few times for gift 🎁 ideas, storage bins, wicker baskets and room pieces (coffee table, desks, curtains). The store is lovely. Everything is super cute, well made, and the quality is durable will last through the years. Prices can be a bit high but it feels worth it, especially for things you use every day. The staff has always been helpful without being pushy. I like that the store is calm and not overwhelming. ... read more
I guess I’m just one of many after looking at the reviews but the customer service here was actively rude. I observed that one of the signs said not to go to the higher bunk for safety and that it seemed to say you could go on the lower bed to try it out. I was immediately told that it wasn’t allowed and that I should “know better” despite the misleading sign and other toys in the same area out for kids to try. I should have left immediately and cut my losses but instead I pushed back and said that the sign could be improved... read more
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 3.5 star rating with 119 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is closed now. It will open tomorrow at 10:00 a.m.
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