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Pottery Barn Kids
- Retail
- Bethesda, MD
About this business
Location details
4756 Bethesda Ave Ste 31, Bethesda, MD, 20814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Horrible customer service! We came by to pick up two pieces of furniture and were instructed to drive into the loading dock next to the store. Upon arrival, we were told that the store was “too busy” to help us and that we should park illegally. They lost a sale because their associates and manager were too lazy to help. We will not shop here again.
I'm beyond frustrated and frankly, furious after my recent visit to Pottery Barn Kids. I just shelled out $200 for two backpack sets, with the explicit intention of having them monogrammed. What I got instead was an absolutely abysmal display of "customer service." The associate behind the counter couldn't have been less interested in helping me. She was so engrossed in settling her drawer that she didn't even bother to make eye contact, let alone acknowledge my presence. It felt like I was inconveniencing her by being there... read more
Great showroom, the staff are nice and helpful.
My husband and I went to look at nursery chairs on July 4th. Barbara C. helped answer all our questions, explained which fabrics are normally stocked (not requiring a long lead time), and provided us with a detailed estimate for the Paxton recliner. Barbara shared an excellent tip that a manual recliner may not be as practical if a c-section is necessary. We hadn’t thought of that in terms of options on the recliner and were so grateful she took the time to share that with us. We ended up needing to get our chair from anothe... read more
We were greeted by a senior caucasian lady (employee - probably in her 70s) today, and our interaction left me feeling uncomfortable and disrespected. She asked me about the brand of our stroller to which I replied and she immediately went to correct my pronunciation. However, my pronunciation was actually correct as I am a Dutch speaker (lived and worked in Groningen) and my son's stroller was a Dutch brand - "Stokke" does NOT rhyme with hockey! (look it up). It was disappointing to encounter attitude like this in a retail ... read more
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 2.7 star rating with 57 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is closed now. It will open tomorrow at 10:00 a.m.
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