Pottery Barn Kids

Jen 

on Insider Pages

2 years ago

Worse STORE This store has the worse stuff ever I went to Pottery Barn Kids and SOME KID THAT WAS IN THE STORE FARTED IT WAS GROSS AND THIS KID TRIED TO CLIMB ON THE BUNK BED AND THERE WAS A SIGN THAT Said PLEASE DO NOT CLIMB. WORSE STORE EVER. 

Karen Talerico 

on Facebook

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3 years ago

Jessie and Leah were so helpful with assisting me! They were able to find the exact backpack and lunchbox I wanted for my daughter and even had them shipped to my house. I am very appreciative of their customer service and going above and beyond!  

Yvette Kincaid Harrison 

on Facebook

6 years ago

I am wondering why my daughter and her small group of friends were asked to leave from your store today around 4:30pm. The employee was Caucasian with a dirty blond bob. They were told that if you weren’t buying anything then ‘move on’. Funny how my daughter and friends were the only people of color in the store and the only ones asked to leave. Do you have a no-browsing policy or does your employee have a problem with people of color? Also, just so that you know, these are a good group of straight A children not causing any... read more

Yvette Kincaid Harrison 

on Facebook

6 years ago

I am wondering why my daughter and her small group of friends were asked to leave from your store today around 4:30pm. The employee was Caucasian with a dirty blond bob. They were told that if you weren’t buying anything then ‘move on’. Funny how my daughter and friends were the only people of color in the store and the only ones asked to leave. Do you have a no-browsing policy or does your employee have a problem with people of color? Also, just so that you know, these are a… See more 

Casey Gerns 

on Facebook

7 years ago

I recently called the PBK Annapolis location inquiring about stock of a certain rug that I was interested in for my daughter's room. Angel answered the phone and I must say it was the most helpful and pleasant customer service experience I have ever had. Not only did she arrange to have the item shipped to the store, she basically personal shopped for me giving her opinions on duvet covers and matching sheets along with other items. I know how busy that store gets and it was so nice to be shown the personal attention! Angel ... read more

Wanda Jones 

on Facebook

7 years ago

Not one sales associate spoke to me the whole time I was in the store. Half of the associates were standing in a huddle, the other half were busy shopping with a lady pointing out merchandise she wanted to order. I guess when all the store employees are older white women, they couldn't imagine that a young black woman would wish to buy anything. My money spends just like anyone else's. Gladly went to "Babies R Us" across the street from the mall. 

Wanda Jones 

on Facebook

7 years ago

Not one sales associate spoke to me the whole time I was in the store. Half of the associates were standing in a huddle, the other half were busy shopping with a lady pointing out merchandise she wanted to order. I guess when all the store employees are older white women, they couldn't imagine that a young black woman would wish to buy anything. My money spends just like anyone else's. Gladly went to "Babies R Us" across the street from the mall. 

Keri Anne Morris 

on Facebook

9 years ago

Awesome customer service over the phone by Kerry today! I spilled water on the Chenille and jute rug and the water left a ring. I am disappointed that a rug for a child's room would do something like this. I mean spills, vomit, ect are going to happen so a rug for a kid's room should be able to be spot cleaned with water at the very least without being damaged or having to be sent out to be professionally cleaned. Kerry however understood the situation and made it right. Replacement rug WILL NOT have jute in it! All of my nu... read more