Pottery Barn

Henry 

on Google

a month ago

This was one of the most frustrating and horrible retail experiences I have ever had. I initially spoke with Candace Long, who was the employee that instructed me to bring the blanket into the store. When I arrived, I was then told I needed to contact customer service instead. After spending significant time working with customer service and being advised that a one time exception could be reviewed, I returned to the store only to be met with what I felt was a rude, dismissive, and unprofessional attitude. Candace Long was d... read more

Catherine Buffington 

on Google

3 months ago

Do not order from Pottery Barn. In fact, I would strongly recommend avoiding Pottery Barn and the entire Williams-Sonoma family of brands altogether. After spending thousands upon thousands of dollars, I was delivered the wrong furniture, the wrong color furniture, and then forced to deal with some of the worst customer service I have ever experienced. What should have been a straightforward purchase turned into an exhausting, expensive, and deeply frustrating mess. At this price point, customers should expect accuracy, acco... read more

Damon Curtin 

on Google

4 months ago

Pretty poor experience with a Chesterfield sofa, damaged replacement taking 4 months, seemed like they could care less. 1st time buying anything from PTB and probably the last time trying to buy something from them or William Sonoma. 

Катерина Пасічник 

on Google

6 months ago

Delivered a broken item. When I clearly stated that they had violated at least two types of warranties, the manager said she “did not care about the legal issues because she was not a lawyer”. Not a level of PB. Poor customer service and rude representatives.