Pottery Barn

sofia Gil 

on Google

a week ago

Very poor experience with the design service. Andrea drove out to our home to design a shared nursery and master bedroom. Our consult to go over the design plan was cancelled last minute because of staff issues at the store, which we understood. However, I had to chase her down for almost a week to receive the design/product recommendations that she’d promised. When I finally got them, only 1 of 2 rooms was provided. No apology, no explanation, or effort made to finish the design service. 

Miss Gina 

on Google

3 months ago

Pottery Barn left there broke down truck at my house for 4 hours and counting and I have a party and no place. Here are all the vehicles involved in blocking my guest from parking and as you can see, blocking my driveway. I called customer service to see if I could be compensated for all of the inconvenience and damage to my lawn, but the lady said no after I spent $2k on a bed purchase. I wanted to let other people know this is how pottery barn treats its loyal customers. 

Gratziella Palza 

on Google

4 months ago

Horrible customer service. I bought a cover slip which was stained and then when I received the replacement it was the wrong size and only because it’s customized they are unable to give me a refund. I think that is completely unacceptable. They do not even give you any incentive to buy the inserts like they are no help whatsoever. Stay away from this store because I’ve had issues with their products in the past and they are way overpriced