This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pottery Barn
- Retail
- Short Hills, NJ
About this business
Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable.
Location details
1200 Morris Tpke Ste D220, Short Hills, NJ, 07078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This is for William Sonoma/Pottery Barn HQ that tries to hide so their bad reviews don't appear on Google. Well, you suck for charging $10 delivery fee and your UPS carrier claims "delivery attempted" twice today 3/15/25, the ides of March and we're unable to. Total bs because I haven't even opened my door all day. No one called the number on the packag or rang the bell. Keep your rubbish. Never ordering from any of your companies again
As a trade partner, I had the good fortune to work with Verlette Grafton today on a very complicated sectional that needed multiple pricings. She was incredibly patient, professional and focused on me and my needs. With staff like this, corporate should be very confident that Pottery Barn is putting its best foot forward.
I went in today 2/5/25 to return an online purchase. It was a wedding gift and I explained to the woman that I simply went with a different color of towel. Super rude, she told me I could only get E merch credit (store credit). I do not shop here regularly and I did not want $150 dollars’ worth of store credit. I did not understand why because I paid online with my debit card. When explaining this to her she got even more rude. She huffed and puffed and said she would try again but she could not guarantee that I would get my... read more
I’ve been to this location 6 times in the past week or so. I’ve been ignored four out of the six times. One time Phyllis was absolutely lovely and answered all of my questions and was a lot of help. But I’ve literally been standing at the register with items in my hands waiting to pay and the employees not only ignored me, they saw I had items and walked away from the register, no one to back them up, no other employees in sight to help me. And they didn’t go to help another customer either. So I left. But the real reason I’... read more
I came to buy a duvet. I asked questions on the different colors and fabrics. No help was provided, and with a bad attitude and totally uninterested I was pointed into the direction of the store where bedding is. The response was - you can read materials on the tags and what you see is what there is. Really disappointed. Will not be buying anything of course. Terrible service and attention.
Frequently asked questions about Pottery Barn
How is Pottery Barn rated?
Pottery Barn has a 3.6 star rating with 88 reviews.
When is Pottery Barn open?
Pottery Barn is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com