Potomac Edison

Thomas P. 

on Birdeye

2 months ago

West Penn Penn Power is the worst customer service by anti e ever they shut your service off with no notification I have severe medical conditions that require my electricity when you call you are put on hold for well over an hour if you want called back to save your place in line they never call back being an amputee who dies not drive I can't go to their office They shut off my service and 2 days after I got it turned on they taped a shut off notice on my door This is total harassment plus tried many times to get on webs... read more

jeffrey l. 

on Birdeye

3 months ago

THE STUPID NEW COMPUTER SYSTEM started 6 months ago, has not been able to" find" the checking account i've been using for 15 years. i've wasted 8 hours (so far) having 4 reps and 2 sups. enter the same info. into the same system with no effect--IS THERE ANYBODY OUT THERE 

Debra V. 

on Birdeye

6 months ago

Was without power 3 1/2 days. Was originally told they would get to me within 4 hrs. Live on a dead-end road 6 families online affected. Four families are senior citizens two of which are on oxygen! We all have well systems for water, when power goes, we cannot flush toilet, drink water etc. The phone system is also connected to electric. It goes when electric goes. When fixed wire problem they came 2 A.M. cut several trees and left lay in creek for me to move, a 73-yr old! This has happened before. Almost every time powe... read more

Jeannine L. 

on Birdeye

8 months ago

Horrible company and fraudulent practices ..bill went from 180 to 600 in 1 month..then the next month 800. I live alone! Criminals ! 

Ms. B. 

on Birdeye

8 months ago

I would like to know how come I cannot pay my bill online. Their website is different. I use to be able to go to PAY BILL. not anymore. They force you into getting a e bill. AS it looks paying from my bank will cost me 50 cents. Anyone else with this issue? 

Joe 

on Birdeye

a year ago

I recently called in about my account and was transferred a few times, finally ending up with a representative with the name Amanda. The conversation started off well until I was asking more complex questions. She had to put me on hold while she reached out to another representative, when she came back she was a whole different person. She was rude, short tempered and even laughed at me. She kept saying there is nothing wrong with my bill. I was not calling because of an issue, I was calling for a "professional" to help... read more

Arsalan S. 

on Birdeye

a year ago

I wish there would be no start so I would rate this vulture company one star. I had to start my electric service through this company at my new house as it seems like the only available option. Their customer service was more than horrible. For a day I couldn't connect to anyone that could help me. On automated phone, it said I will get a call though when a lady called me, she hung up on me after listening to my start service request or the line disconnected and never got a call back. This is after I waited for a long time s... read more

Janice L. 

on Birdeye

2 years ago

I have had nothing but good luck with this company, When I need to call they are always professional and friendly. Sometimes their Que gets busy, but they call me back when it's my turn. The rates, to me, are good, I'm from Fl, so the difference in rates is much lower than Fl. I am in Pa. now and glad they are my electric company, and their online website (first energy) is very user friendly. Thank you West Penn Power.  

Joseph J. 

on Birdeye

2 years ago

Two of your service people, Matt Fontanazza and John Pawlowski, responded to a service call at my house when a fallen tree limb took out my power lines. They were extremely professional and diligent, staying from 11pm to past 2 in the morning to get the job get done. Very, very appreciative of their excellent service and help.